Product Support Associate

10 hours ago


Hyderabad, India Forge Alumnus Services Pvt Ltd Full time

Job Title: Product Support Associate

Location: Hyderabad

Experience: 0-6 Months


About Forge Alumnus:

Forge Alumnus is an innovative platform focused on bridging the gap between academia and industry. We provide a suite of services designed to enhance career development and industry interaction for students. Our offerings include professional networking, mentoring programs, hackathons, workshops, and much more. We leverage technology to create a seamless experience for institutions and students


Job Overview:

Forge Alumnus is seeking a Product Support Associate, In this role, you will be the go-to person for addressing product-related inquiries, troubleshooting issues, and providing prompt and efficient support to our users. You will play a key role in ensuring customer satisfaction by resolving product-related concerns, collaborating with cross-functional teams, and delivering insights to enhance product quality.


Key Responsibilities

· Serve as the primary point of contact for customers needing support with Forge Alumnus products and services.

· Assist users with onboarding, providing guidance on how to best use the platform to achieve their goals.

· Troubleshoot technical issues, identifying the root causes and providing timely resolutions.

· Escalate more complex issues to the appropriate teams and ensure follow-up until resolution.

· Collaborate with cross functional teams to improve user experience and provide feedback for product development.

· Maintain a detailed knowledge of product features and stay updated with new releases.

· Track and document customer inquiries and technical issues to provide insights for future improvements.


Qualifications:

· Excellent verbal and written communication skills

· Experience in a product support, customer service, or technical support role

· Ability to handle multiple tasks and resolve issues efficiently

· Strong analytical and problem-solving skills

· Proficiency in Microsoft Office

· Bachelor’s degree in a related field or pursuing a degree

· Ability to work well in a team-oriented environment



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