Senior Voice Process Executive

20 hours ago


Nagercoil, India Panacorp Software Solutions Full time

Roles and Responsibilities:

  • Answer incoming calls from customers and assist them with their queries or issues.

  • Provide information about products or services to customers.

  • Resolve customer complaints or direct them to the right department if needed.

  • Maintain a friendly and professional attitude while speaking with customers.

  • Ensure customer satisfaction by solving their problems efficiently.

  • Follow guidelines and scripts during customer interactions.

  • Record call details and customer feedback accurately.

  • Work in a team and communicate effectively with coworkers and managers.

  • Meet daily or weekly performance targets for call handling and customer satisfaction.

Skills Required:

  • Good communication skills (fluent in English or any other language, depending on the company).

  • Patience and active listening skills.

  • Ability to stay calm under pressure.

  • Basic computer knowledge (for entering customer information and handling systems).



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