Agency Debt Manager

3 weeks ago

Surat, India Navi Full time
About Navi

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.

Founders: Sachin Bansal & Ankit Agarwal

Know what makes you a “Navi_ite” :● Ability to learn● Being disciplined● Communicating well

What would your role at Navi Look Like?● Setup and manage the network of agency partners to drive collections for the region● Ensure proper planning for effective recovery through strong execution; guide and motivate the agencies and their field team to reach monthly targets● Data analysis to assess performance and identify key gaps while driving the results● Monitoring and supervision of activities of the allotted agency and end agents conducting regular audits.● Guide the agencies and agents regarding their performance vs targets● Maintain fair collection practices in adherence to the code of conduct & legal guidelines and ensure that the team follows the same● Synthesize learning from ground operations and generate insights/ideas for driving better efficiency

What are some good skills for this role?● Business / Sales / Operations/ Collection leader with 2+ years of relevant experience● Experience with tech-first startups or top FMCGs preferred● Entrepreneurial mindset along with an ability to hustle and solve problems on the ground● Experience working with vendors● Strong analytical skills and knowledge of the local language● Excellent communication and interpersonal skills with a collaborative management style

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