Agency Debt Manager

3 weeks ago

Surat, India Navi Full time

About Navi

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.


Founders: Sachin Bansal & Ankit Agarwal


Know what makes you a “Navi_ite” :

● Ability to learn

● Being disciplined

● Communicating well


What would your role at Navi Look Like?

● Setup and manage the network of agency partners to drive collections for the region

● Ensure proper planning for effective recovery through strong execution; guide and motivate the agencies and their field team to reach monthly targets

● Data analysis to assess performance and identify key gaps while driving the results

● Monitoring and supervision of activities of the allotted agency and end agents conducting regular audits.

● Guide the agencies and agents regarding their performance vs targets

● Maintain fair collection practices in adherence to the code of conduct & legal guidelines and ensure that the team follows the same

● Synthesize learning from ground operations and generate insights/ideas for driving better efficiency


What are some good skills for this role?

● Business / Sales / Operations/ Collection leader with 2+ years of relevant experience

● Experience with tech-first startups or top FMCGs preferred

● Entrepreneurial mindset along with an ability to hustle and solve problems on the ground

● Experience working with vendors

● Strong analytical skills and knowledge of the local language

● Excellent communication and interpersonal skills with a collaborative management style

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