15h Left: Information Technology Support Technician
3 weeks ago
General
- Handles medium complexity tasks and technical issues.- Will have some specific technical specializations such as Windows and/or Mac.- User-facing role.- Can staff the IT Bar with relevant experience and soft skills.- Monitor queue(s), assisting with tickets both onsite and remote.
Roles & Responsibilities
- Able to handle all the basic core roles and responsibilities for onsite engineer.- Able to handle complex issues:- Hardware failures- Software errors- Virus infections- System crashes- Configure and troubleshoot network connectivity for client devices- Performs admin, IMAC (Install, Move, Add, Change), and break-fix activities as standard.- Use diagnostic tools and methods to troubleshoot or repair the faulty component or system.- Help manage inventory/buffer stock ensuring timely shipping of hardware.- Image hardware if necessary.- Re-stock Smart Lockers where applicable.- Ability to assist in ticket queue(s), pulling tickets to work/solve without prompting.
Key Skills
- Technical skills.- In-depth knowledge of Windows and/or Mac.- Excellent troubleshooting and problem-solving skills are required.- Soft skills: General to excellent customer service skills.- Certifications: Minimum A+ or equivalent IT certification.
Experience
- 2 to 4 years’ experience in this field.
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