IT Support Technician

2 days ago


Mumbai Maharashtra, India Ria Full time

Address and resolve IT issues escalated by the dispatcher.
Provide remote support, in-office physical support, phone support, and troubleshooting.
Set up and configure computer systems.
Perform basic Level 1 troubleshooting tasks including Active Directory, O365, Intune Autopilot, and basic hardware.
Document and maintain a clear record of all tasks, findings, and resolutions.
Escalate more intricate issues to Level 2 technicians.

Strong foundational knowledge in IT concepts.
Proficiency in Active Directory, O365, Intune Autopilot, Azure tools, Windows and MAC operating systems.
Experience in IT support, hardware setup, troubleshooting, basic networking knowledge and understanding of corporate domain structures.
Excellent communication and problem-solving skills.


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