L1 Support Technician
6 months ago
Troubleshoot and resolve issues related to Windows 10, Windows 11, Mac OS, and basic Linux OS.
- Assist users in resolving problems with routers, printers, and other peripherals.
- Reset passwords and help users with password-related problems.
- Assist with software installations, including antivirus, MS Office, VPN, etc.
- Troubleshoot and resolve VPN connectivity issues.
- Diagnose and fix internet buffering and network-related problems.
- Address Windows crashing and system performance issues.
- Resolve audio problems, including microphone issues and Teams not detecting the microphone.
- Troubleshoot Bluetooth-related problems.
- Address WIFI connectivity issues.
- Resolve laptop performance problems and optimize system performance.
- Assist users with screen sharing issues on Teams or Zoom.
- Diagnose and resolve system slowdowns and freezing.
- Address laptops not charging issues and diagnose power-related problems.
- Troubleshoot no boot, no post, and no power issues.
- Assist with Windows activation and licensing-related problems.
- Troubleshoot and resolve issues related to Excel not working properly.
**Requirements**:
- 2 to 3 years of experience as a Level Support Technician or in a similar technical support role.
- Strong knowledge of troubleshooting Windows 10, Windows 11, Mac OS, and basic Linux OS.
- Excellent communication skills, both written and verbal.
- Proficiency in resolving problems related to Office 365, Active Directory, web Outlook, and MS Office.
- Familiarity with routers, printers, and other peripherals.
- Experience in password management and reset procedures.
- Knowledge of software installation, including antivirus, MS Office, VPN, etc.
- Familiarity with troubleshooting VPN connectivity issues.
- Understanding of internet buffering and network-related problems.
- Ability to address system performance issues, slow internet connections, and system freezing.
- Knowledge of laptop charging issues and power-related problems.
- Experience in diagnosing and resolving boot, post, and power-related problems.
- Familiarity with Windows activation and licensing procedures.
- Connecting to Azure AD
- Ability to troubleshoot Excel-related problems.
- Strong problem-solving and analytical skills.
**Salary**: ₹8,086.00 - ₹32,358.73 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Experience**:
- IT support: 1 year (preferred)
- L1 Support: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 9970950469
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