Senior Director of Client Success

3 weeks ago

Bengaluru, India Pegasystems Full time

Meet Our Team
The Senior Director is a strategic executive role responsible for leading Pega Consulting India's transformation, scaling delivery operations, and driving client success. This role is ideal for visionary leaders who can shape consulting strategies, build organizational capability, and influence outcomes across global engagements.

Picture Yourself At Pega
Pega is changing the way the world builds software.
You will lead the strategic direction of Pega Consulting India, working closely with global stakeholders to drive innovation, talent development, and client impact. Your leadership will be central to building a strong consulting brand and delivering transformational outcomes.

What You'll Do At Pega
Strategic Leadership

  • Aligns company vision with industry trends to drive strategic direction.
  • Leads change, influences stakeholders, fosters innovation.
  • Collaborates globally to scale adoption and consulting solutions.
  • Champions AI-driven innovation and leads initiatives across APAC, EMEA, and Americas.
  • Owns and drives P&L performance across sales and delivery functions.

Organizational Development

  • Build and mentor senior consulting leaders.
  • Drive succession planning, leadership enablement, and organizational agility.
  • Shape talent strategy and foster a culture of excellence and inclusion.

Client & Partner Engagement

  • Act as a senior advisor to our clients, internal stakeholders.
  • Champion thought leadership, brand visibility through internal and external channels.
  • Represent Pega in executive forums and global programs.

Who You Are

  • A self-starter and passionate leader who consistently delivers high impact, measurable results for clients
  • A seasoned executive with deep experience in Sales, Consulting, delivery, and transformation.
  • Skilled in strategic planning, organizational leadership, and stakeholder engagement.
  • Able to lead complex initiatives and inspire cross-functional teams.

What You've Accomplished

  • 15+ years of experience in enterprise consulting. Minimum 8+ years in senior leadership roles with global exposure.
  • Proven success in scaling teams and driving strategic change.
  • Understanding of Pega / low-code / no-code technology and delivery methodology is preferred
  • Deep industry expertise and global consulting exposure.

Preferred Strategic Accomplishments

  • Global Thought Leadership : Speaker or contributor at major conferences, industry panels, or publications in enterprise technology or consulting.
  • AI & Automation Strategy : Experience in embedding AI, ML, or intelligent automation into consulting delivery models or client solutions.
  • Diversity & Inclusion Champion : Led initiatives that significantly improved DEI metrics within consulting or delivery organizations.
  • Innovation Leadership : Demonstrated success in incubating and launching new service offerings or delivery accelerators that have scaled regionally or globally.

Pega Offers You

  • Gartner Analyst acclaimed technology leadership across our categories of products
  • Continuous learning and development opportunities
  • An innovative, inclusive, agile, flexible, and fun work environment
  • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Job ID: 22434

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