Customer Service Executive

4 weeks ago

Andheri, India Zuper Hotels & Resorts Full time

Key Responsibilities:

  • Handle incoming reservation requests via phone and emails.
  • Share B2B & B2C rates with travel agents and ensure all necessary details are provided to deliver excellent service to guests.
  • Provide information on availability, pricing, and services to clients or guests.
  • Process bookings accurately in the reservation system.
  • Maintain up-to-date knowledge of promotions, packages, and special offers.
  • Coordinate with Relevant departments to ensure seamless service delivery.
  • Follow up on tentative bookings and maintain proper records of cancellations or changes.
  • Manage group reservations and ensure proper room blocking or service allocation.
  • Generate daily and weekly reservation reports as required.
  • Resolve customer queries and complaints professionally and promptly.
  • Ensure compliance with company policies and standard operating procedures

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Paid time off

Work Location: In person

Speak with the employer

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