DEPUTY MANAGER TELEBINDING

2 days ago

Pune, India Bajaj Finserv Full time

Please find below Job Description for Deputy Manager Telebinding - Digital Lounge Product Management: 1)            Responsible for sales activities through call centre and online(B2C) for PL & Insurance Telebinding2)            Campaign management for call Centre (both inbound and outbound) and online (B2C)3)            Conceptualize and develop promotional campaigns for customers.4)            Drive call center team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.5)            Measure productivity and implement training measures to bridge the gap to achieve required productivity6)            Initiate and lead various process enhancement and system development projects business growth7)            Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost8)            Monitoring performance and suggest corrective action for: Key business metricsProduct and portfolio performanceEmployee – call centre teams productivityCompliance, policies, guidelines & processesResolve all customer escalation and queries.Own processes for Sales, Renewal and Cross-sellMaintain product mix of investment and insurance products (health, life, motor etc)Monitoring and publishing business and productivity performance reports to key stakeholdersSystems Understanding & Data Analysis:1)            Understanding of CRM & lending system -  Salesforce.com & Finnone2)            Understanding of campaign management in Dialer 3)            Data extraction from various sources and analysis in congruence with the business requirements4)            Tracking all important matrix of business on regular basis5)            Initiate request and coordinate with IT team for any new requirement related to system enhancement6)            Need to have excellent excel and PowerPoint skills7)             Deliver training needs of Tele callers across functional, operational and service requirements8)             Support and execute new initiatives to improve productivity and quality of call centre performance Job Location : PuneRequired Qualifications:Should have 2-3 year of experience in lendingPrior experience in a Sales/call centre/Product role in retail lending would be added advantage.Should have a Graduate / Post Graduate DegreeShould have excellent communication skills along with strong presentation and data analytics skills.Excellent Team Management & Interpersonal Skills.Exceptionally high motivational levels and need to be a self-starter.  

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