Product Consultant

1 month ago

bangalore, India Cashfree Payments Full time
Cashfree is a leading payments and API banking solutions company. We provide full-stack payments solutions enabling businesses in India to collect payments and make payouts via all available methods with a simple integration. Cashfree’s offerings include an advanced and easy way to integrate payment gateway, a split payment solution for marketplaces, bank account verification API and Auto Collect -- a virtual account solution to match inbound payments to customers. Founded by IIIT Hyderabad alumnus Akash Sinha and IIT Kharagpur graduate Reeju Datta, is among the leading payment service providers in India processing transactions worth USD 40 Billion annually. We have leveraged technology to lead payment disbursals in India with more than 50% market share among payment processors. Cashfree enables more than 1,00,000 businesses with payment collections, vendor payouts, wage payouts, bulk refunds, expense reimbursements, loyalty and rewards. Apart from India, Cashfree’s products are used in eight other countries including USA, Canada and UAE. Cashfree is backed by Silicon Valley investor Y Combinator, Apis Partners, State Bank of India (SBI) and was incubated by PayPal. Cashfree is currently used by over 100,000 businesses for vendor payouts, wage payouts, build refunds, expense reimbursements, loyalty, and rewards. Some of its notable customers include Dunzo, Xiaomi, Tencent, Delhivery, Zomato, Cred, Club Factory, and ExxonMobil.
Join Our Team
Cashfree Payments seeks a detail-oriented Implementation Specialist to navigate customers through their payment solutions journey, ensuring success with our innovative products.
Who Will You Work With?
You'll join our dedicated team, solving problems, developing payment solutions, and bridging customer-product team communications.
What's It Like to Work at Cashfree Payments?
Embrace ownership, learning, and curiosity in an environment valuing kindness, respect, and excellence.
Role Responsibilities
● Customer Onboarding and Support: Lead seamless customer onboarding; provide support via calls, emails, and chats.
● Product Mastery and Consultation: Become a product expert; offer tailored advice and strategic solutions.
● Onboarding Material Development: Develop, refine onboarding materials to enhance product understanding and adoption.
● Account Growth Identification: Identify upsell and cross-sell opportunities; collaborate on growth strategies.
● Cross-Functional Collaboration: Facilitate communication between customers and internal teams; address product issues.
● Feedback Loop and Continuous Improvement: Analyze customer feedback; recommend product improvements and enhancements.
Who Are We Looking For?
Seeking committed, thoughtful, resourceful, and resilient candidates with a passion for technology and a commercial mindset.
Join Us
Impact business payment processes globally, contributing to Cashfree Payments' mission of streamlining payments.
Responsibilities (1)
● This is a high visibility role where you collaborate with, and influence, both external and internal stakeholders
● Serve(2) as a trusted advisor to our customers, actively identifying and driving new customer opportunities that align with their business objectives.
● Build a deep understanding of the Cashfree product suite and technology and develop engaging product presentations, prototypes, white papers etc for internal and external audiences.
● Collaborate with Product Management and Engineering functions, providing competitive intelligence and requirements to drive product enhancements
● Engage in collaborative problem-solving and strategic discussions with sales teams to prepare for upcoming client meetings and during the initial days of the customer onboarding journey.
● Conduct comprehensive business deep-dives to gain insights into our customers’ specific business problems and challenges, and effectively communicate how our solutions can address those issues.
● Analyze market trends and competitor offerings to effectively position Cashfree as the leading choice for customers, highlighting our competitive advantages and differentiators.
● You will show hustle, take ownership and help foster a high-energy, high-performance culture.
Required Skills:
● Bachelor’s degree in Computer Science, Computer Engineering or Information Technology with 5+ years of experience. Preferred: 3+ years in the Fintech industry
● Strong Technical acumen with ability to put together prototypes and demos. Preferred: Strong Scripting skills with any scripting languages (Python, Bash Shell etc)
● Highly developed interpersonal skills with the ability to deal with varied stakeholders and customers.
● Prior experience in working with Sales teams to acquire Enterprise and startup clients

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