Lead Consultant

3 weeks ago

bangalore, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Lead Consultant - Production Support

This role is responsible for managing and executing projects for the client & Managing Schedule.

Responsibilities

·High proficiency in written & spoken German.

·Expected to liaison between German speaking client & English speaking Genpact team so English & German skills are needed.

·No technical skill is expected however any tech skill will be an advantage.

·Short-term: In addition to coordination, expected to resolve tickets for non-technical application that needs only coordination between user & 3rd party application vendor

·Mid-term: in addition to coordination for other apps, expected to solve tickets following SOP

·European business hours are the expected working hours.

·Collaboration: Collaborating with cross-functional teams, including developers, testers, designers, and stakeholders, to ensure successful project outcomes.

Qualifications
Minimum qualifications

·Language Proficiency: Fluency in German, with excellent written and verbal communication skills. This may be demonstrated through language proficiency tests such as the Goethe-Certificate or equivalent.

·Education: A bachelor's degree or higher in a relevant field such as Business Administration, Engineering, Computer Science, or a related discipline.

·Professional Experience: Substantial experience in a consulting or related role, preferably with experience in project management, client-facing roles, or leadership positions.

·Domain Knowledge: Understanding of the industry or sector relevant to the consulting firm's focus, along with expertise in relevant methodologies, tools, and best practices.

·Analytical Skills: Strong analytical and problem-solving abilities to identify client needs, develop solutions, and drive successful outcomes.

·Interpersonal Skills: Excellent interpersonal skills, including the ability to build rapport with clients, collaborate effectively with team members, and lead project teams.

·Cultural Sensitivity: Awareness and appreciation of cultural nuances, particularly those relevant to conducting business in German-speaking regions.

·Flexibility and Adaptability: Ability to work in a fast-paced environment, manage multiple priorities, and adapt to changing client requirements.

·Travel Availability: Willingness to travel as required for client engagements, which may include domestic and international travel.

Preferred Qualifications

·Should be able to work independently.

·Consulting experience

·Customer handling experiences

·Strong attention to detail

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