Help Desk Specialist
3 weeks ago
Brings L1,L2 IT support of hardware and software computer’s configurations , focused on the principal components required for a minimum performance of IT Services (CPU, RAM, Network, Operative System, Drivers, Office 365) , for individual requests or incidents, according to the IT Request and Incident Management Procedures.
Responsibilities:
3 years of experience as a IT Support Specialist/Help Desk Support
Prepare a computer with basic configurations of Operative System, Drivers and Network
Install and configure Office 365 and basic Applications or Software according to Installation Guides
Identify basic Hardware or Electric Issues (as High CPU and/or RAM consumption or battery damage)
Register and control of IT assets assignment
Diagnose a network failure and configuration through basic tools as ping, tracert, dns resolution
Support movements of computers from different source locations to destinations according to the business and operation requirements
Ensure the documentation and closure of assigned tickets through the ITSM according to the IT Request and Incident Management Procedures
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