Senior Engagement Manager

2 weeks ago

Mumbai, India Quantiphi Full time

Role: Senior Engagement Manager

Experience: 12 Years+

Work Location: Mumbai/Bengaluru (Hybrid)


As a Senior Engagement Manager, you will be responsible for heading and managing the customer engagements, and delivery efforts in a B2B environment for Customer service teams of various organizations.


Roles & Responsibilities-

Client Management:

  • Managing customer communication, relationships and escalation management.
  • Guide the client on technology evaluation, technical thought leadership and direction.
  • Constantly sync with the product & Business team to align on business priorities, and plan for long term and short-term architecture goals.
  • Showcase thought leadership on technology roadmaps, agile development methodologies and best practices.
  • Take a lead in preparing functional and technical specification documents.
  • Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions.


Project Delivery:

  • Own the complete project lifecycle by managing the solutioning, engineering, testing, release and maintenance.
  • Lead project deliveries while managing multiple responsibilities in high paced environment, where you are empowered to make a difference
  • Lead engagements with multiple work-streams; prepare project plans and manage deliverables.
  • Guide and help team members to debug and solve technical problems.Project deliverables reviews and follow through till issues closure.
  • Review and perform code walkthrough and quality reviews.
  • Conflict resolution and dependency management.


Team management:

  • Work with the team to identify and qualify business opportunities. Identify key customer technical objections and develop a strategy to resolve technical blockers.
  • Ensure proper skill development of team members.
  • Guide and help team members to debug and solve technical problems.
  • Travel to customer sites, conferences, and other related events as required


Required Skills-

  • Excellent client communication, analytical and presentation skills.
  • Ability to work with minimal supervision in a dynamic and time sensitive work environment.
  • Experience to manage a midsize team (30-50) is a must.
  • Experienced in managing mid to large size data and cloud engagements using GCP/AWS/Azure platforms and services.
  • Ability to discuss data management, data governance and data integration related issues and provide a point of view.
  • Problem solving mindset and ability to guide the team to resolve project issues.
  • Good grasp of risk management, scope management and project profitability.

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