(High Salary) Senior Engagement Manager
2 weeks ago
Experience: 12 Years+
Work Location: Mumbai/Bengaluru (Hybrid)
As a Senior Engagement Manager, you will be responsible for heading and managing the customer engagements, and delivery efforts in a B2B environment for Customer service teams of various organizations.
Roles & Responsibilities-
Client Management:
- Managing customer communication, relationships and escalation management.- Guide the client on technology evaluation, technical thought leadership and direction.- Constantly sync with the product & Business team to align on business priorities, and plan for long term and short-term architecture goals.- Showcase thought leadership on technology roadmaps, agile development methodologies and best practices.- Take a lead in preparing functional and technical specification documents.- Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions.
Project Delivery:
- Own the complete project lifecycle by managing the solutioning, engineering, testing, release and maintenance.- Lead project deliveries while managing multiple responsibilities in high paced environment, where you are empowered to make a difference- Lead engagements with multiple work-streams; prepare project plans and manage deliverables.- Guide and help team members to debug and solve technical problems.Project deliverables reviews and follow through till issues closure.- Review and perform code walkthrough and quality reviews.- Conflict resolution and dependency management.
Team management:
- Work with the team to identify and qualify business opportunities. Identify key customer technical objections and develop a strategy to resolve technical blockers.- Ensure proper skill development of team members.- Guide and help team members to debug and solve technical problems.- Travel to customer sites, conferences, and other related events as required
Required Skills-
- Excellent client communication, analytical and presentation skills.- Ability to work with minimal supervision in a dynamic and time sensitive work environment.- Experience to manage a midsize team (30-50) is a must.- Experienced in managing mid to large size data and cloud engagements using GCP/AWS/Azure platforms and services.- Ability to discuss data management, data governance and data integration related issues and provide a point of view.- Problem solving mindset and ability to guide the team to resolve project issues.- Good grasp of risk management, scope management and project profitability.
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