ClientView Change Senior Manager
4 weeks ago
The Change Manager will help design, develop and implement innovative, creative change management, engagement, training & awareness, and communications solutions.
The individual occupying this role will be dedicated to tasks in several key areas:
Develop and lead change management efforts in AP Region and its systems (ANZ, NEA, SEA, IND, GC)Help drive the continuous adoption of ClientView and development of the solutionCreate stakeholder maps and change management plans and interventionsDevelop and execute learning and development interventions to address capability gaps and support new functionality roll-outs (e.g., in-person training, develop guides or training videos), like full Costing and Investments functionality by mid-2025Draft key communications strategies, plans and execute these, this includes designing compelling digital and visual communication multi-media materials (e.g. during key releases or updates)Partner closely with key functional stakeholders (Finance, Legal, ClientTeam, Staffing, Practice Areas) to deliver effective changeSolicit and analyze feedback, and articulate areas to improve to support the continuous development of the solutionMonitor adoption and business usage metrics and identify areas requiring intervention; continue to evolve metrics definition as solution evolvesPlay a key role in User Acceptance Testing to ensure the solutions meet the needs of end-usersProvide process support for key stakeholdersActively work with workstreams and end users to help resolve problems to ensure a great user experienceEnable and coach senior leaders in BCG in adopting ClientView and integrating it into their workflows and habitsTo be successful, you must demonstrate ability to work effectively with the solution experts, functional staff (Finance, Legal, Client Team etc), Consulting Staff and Senior Leaders. In addition, strong communications, project coordination and project management skills; experience in facilitation and communication among diverse stakeholders; strong written and verbal skills; and the ability to effectively team and communicate with internal and external resources at all levels of the organization are required. Creativity and an interest in digital solutions, as well as a general sense of curiosity and drive for excellence are all desired.
YOU'RE GOOD ATWorking in a complex environment at pace –
You are analytical and comfortable managing multiple deliverables with multiple inputs often with high impact, time sensitive requirementsStakeholder Engagement – You can hear what someone needs, translate it into your own words, and create it. You are politically and organizationally savvy and can navigate/influence complex matrix organizationsStructuring and analyzing information.
You can take an idea for organizing or analyzing data and turn it into a useful deliverable. Strong attention to detailCulture and collaboration – you care deeply about the experience and engagement of your colleagues and believe in the core tenets of BCG’s purpose statementsLearning and adapting – you are an eager and consistent learner, are naturally curious, open to feedback and interested in continuous improvement
YOU BRING (EXPERIENCE & QUALIFICATIONS)Education/Experience
5+ years of applicable experience or BCG consulting team experience, particularly related work experience in project management change management, communications, public relations, design, or related fieldsBachelor’s degree from an accredited academic institution with high academic achievementAdvanced studies or academic focus in change or organizational psychology, program management, communications or related areas preferredKnowledge/Skills (job function, technical, computer, language)Management consulting or professional services experience is preferred, as is global experienceExperience and expertise in digital tools preferredStrong writing and editing skills, with an eye for detailStrong working knowledge of PowerPoint, Excel, WordFluent in English (verbal and written); Additional languages a strong plusHigh energy level and examples of creative execution strongly desired, along with an orientation towards achieving results
YOU'LL WORK WITHMembers of our finance team are responsible for preserving the intellectual capital, assets, and integrity of BCG. We make a decisive impact on the firm’s direction, performance, and risk-management models. Finance jobs include accounting and reporting, planning and analysis, tax and treasury, financial systems, payroll, and executive compensation.
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