Deputy Area Manager

4 weeks ago

Surat, India Bajaj Finance Full time

Deputy Area Manager - Debt Management Services - SME 
Job Purpose 
To achieve Debt Management Services targets of the respective branch assigned, ensuring meeting PI targets. Continuously monitor Debt Management Services agencies and in-house collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Duties and Responsibilities- Achieve collections target by visiting customers/agencies.
- Monitor performance against set parameters and provide regular updates and proper guidelines.
- Review and track milestones.
- Ensure legal guidelines are complied with while repossessing products.
- Travel with RO's as required.
- Timely allocation of cases to team members.
- Proficient in Excel for daily performance tracking of team members.
- Maintain accurate records of customer interactions and transactions.
- Handle escalations promptly and effectively to resolve issues.
- Daily DRR (Daily Risk Report) management.
- Develop and implement strategies to improve collection rates.
- Counsel and groom direct reportees to enhance and polish their skill sets.
- Manage a team of collection officers to achieve overall targets.
- Rectify problems encountered during the collection process.
- Manage average collection reports to monitor and improve collection performance.
- Legal recovery for Urban NPL Wheels (Vehicle Finance) repo and legal management.
- Oversee litigation and case management.
- Ensure compliance and risk mitigation.
- Reporting and documentation.

Required Qualifications and Experience- Experience in achieving collections target by visiting customers/agencies.
- Ability to monitor performance, provide regular updates, and set proper guidelines.
- Experience in milestone reviewing and tracking.
- Knowledge of legal guidelines for product repossession.
- Willingness to travel with RO's as required.
- Ability to allocate cases timely to team members.
- Proficiency in Excel for daily tracking.
- Ability to maintain accurate records of customer interactions and transactions.
- Strong escalation handling skills.
- Experience in Daily DRR (Daily Risk Report) management.
- Developing and implementing strategies for improved collection rates.
- Experience in counseling and grooming team members.
- Team management skills to achieve targets.
- Problem-solving skills during the collection process.
- Ability to manage and improve collection performance through reports.
- Experience in legal recovery for Urban NPL Wheels (Vehicle Finance) repo and legal management.
- Litigation and case management experience.
- Understanding of compliance and risk mitigation.
- Reporting and documentation proficiency.

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