Product Support Engineer

3 days ago

Bengaluru, India Wolken Software Full time

What You'll Do

  • Lead our product support team and handle technical/product issues.
  • Set up systems to log, categorize, and route bugs and feature requests to the product team.
  • Review customer screen recordings to spot UI/UX roadblocks and share actionable feedback.
  • Work directly with e-commerce founders in 50+ countries, helping them get the most out of

our product.

  • Use tools like SQL, JavaScript, Postman, and browser dev tools to debug and support product

issues.

What Makes You a Good Fit

  • You care about creating a software service experience that parallels a Michelin star Italian

restaurant.

  • Youve worked at an early-stage SaaS startup (bonus points if youve led a team before).
  • You have a deep understanding of SQL, JavaScript, Postman API testing and You have a genuine interest in conversations with people from different backgrounds to learn

About Their Lives.
)

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