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FrankfinnCustomer Care Executive

1 month ago

sany, India Nexus Hire Full time
Overview: As aFrankfinn Customer Care Executive you will play a crucial role inensuring highquality customer service and satisfaction. You will bethe primary point of contact for customers handling inquiriesresolving issues and providing information about products andservices.KeyResponsibilities:
  • Manage incomingcalls and emails from customers professionally andefficiently
  • Resolve customer complaints andissues in a timely and effective manner
  • Provideaccurate and complete information about products services andpolicies
  • Process orders forms applications andrequests
  • Keep records of customer interactionsand transactions
  • Identify and assess customersneeds to achieve satisfaction
  • Build sustainablerelationships and trust with customer accounts through open andinteractive communication
  • Follow communicationprocedures guidelines and policies
  • Take theextra mile to engage customers
  • Coordinate withinternal teams to meet customers needs
  • Handlecustomer inquiries both telephonically and byemail
  • Go the extra mile to engage customers andexceed their expectations
  • Keep accurate recordsof customer interactions andtransactions
  • Research and resolve customerissues to ensure customer retention andsatisfaction
  • Manage and resolve customercomplaints
RequiredQualifications:
  • Bachelors degree inany field or equivalent work experience
  • Provencustomer support experience
  • Strong phonecontact handling skills and activelistening
  • Familiarity with CRM systems andpractices
  • Customer orientation and ability toadapt and respond to different types ofcharacters
  • Ability to multitask prioritize andmanage time effectively
  • Ability to work in afastpaced environment while maintaining a high level ofprofessionalism
  • Excellent communication andpresentation skills
  • Ability to handle stressfulsituations appropriately
  • Problemsolving skillsand the ability to think on your feet
  • Attentionto detail and accuracy
  • Team player with apositive attitude
  • Flexibility to work in shiftsand adapt to changing schedules
  • Proficiency inMS Office
  • Professional and friendlydemeanor

Walkin interview sector 19Gurugram

communication,customerservice,multitasking,teamwork,adaptability

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