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FrankfinnCustomer Care Executive
1 month ago
- Manage incomingcalls and emails from customers professionally andefficiently
- Resolve customer complaints andissues in a timely and effective manner
- Provideaccurate and complete information about products services andpolicies
- Process orders forms applications andrequests
- Keep records of customer interactionsand transactions
- Identify and assess customersneeds to achieve satisfaction
- Build sustainablerelationships and trust with customer accounts through open andinteractive communication
- Follow communicationprocedures guidelines and policies
- Take theextra mile to engage customers
- Coordinate withinternal teams to meet customers needs
- Handlecustomer inquiries both telephonically and byemail
- Go the extra mile to engage customers andexceed their expectations
- Keep accurate recordsof customer interactions andtransactions
- Research and resolve customerissues to ensure customer retention andsatisfaction
- Manage and resolve customercomplaints
- Bachelors degree inany field or equivalent work experience
- Provencustomer support experience
- Strong phonecontact handling skills and activelistening
- Familiarity with CRM systems andpractices
- Customer orientation and ability toadapt and respond to different types ofcharacters
- Ability to multitask prioritize andmanage time effectively
- Ability to work in afastpaced environment while maintaining a high level ofprofessionalism
- Excellent communication andpresentation skills
- Ability to handle stressfulsituations appropriately
- Problemsolving skillsand the ability to think on your feet
- Attentionto detail and accuracy
- Team player with apositive attitude
- Flexibility to work in shiftsand adapt to changing schedules
- Proficiency inMS Office
- Professional and friendlydemeanor
Walkin interview sector 19Gurugram
communication,customerservice,multitasking,teamwork,adaptability
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Sr Manager
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Sr Manager
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Logistics Manager
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Marketing Director Hospital
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sany, India Vidpro Consultancy Services Full timeDirector MarketingLeadOne ofthe reputed hospital is in the process of setting up a strategicteam tasked with bringing healthcare closer to patients. Theinitiative involves establishing primary and secondary careservices that are easily accessible to patients and supported byhyperresponsive processes built to prioritize patient needs andsatisfaction. The...
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