Operations Manager

About Us
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world's most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About SCPA
We help our customers respond to the increased demand for trust and transparency around products, assets, supply chains, and ecosystems, driving the transformation of the assurance industry. Whether certifying products, sharing claims or optimizing and decarbonizing supply chains, DNV helps companies manage risks and realize their long-term strategic goals, improving ESG performance and generating lasting, sustainable results. Drawing on our wide technical and industry expertise, we work with companies worldwide to bridge trust gaps among consumers, producers and suppliers.

About The Role
As a Operations Manager – Service line, you will play a vital role in managing projects related to respective service line. You will be responsible for overseeing the growth of the service line ensuring adherence to DNV governance procedures and also, sustainability standards and regulations. Your role will involve Service line operation management, stakeholder engagement, Team management including competency management and forecasting & budgeting for service line. You will also act as Project Manager/Lead Verifier in projects as well.

Key Responsibilities
Operations Management:

• Coordinating with sales team on enquiries, proposals, estimating the MDs, ensuring complete contract documents in the system.
• Coordinating with client and team on executions in their verticals. Serve as a primary point of contact for client inquiries, concerns, and feedback.
• Monthly forecasting and tracking of revenue and invoicing.
• Ensuring the quality and timely delivery to customer as per agreed scope of work
• Build and maintain strong relationships with clients, regulatory agencies, and other stakeholders.
• Monitor the chargeability of resources by optimizing the portfolios and minimum unplanned man days. Forecast and manage new hires timely. Ensure onboarding, induction, and qualification of the new resources.
• Ensure IORA are created before scheduling the resources.
• Identify subcontractors and utilize them to ensure that we maintain the committed profitability of the project. Ensure all DNV governing process for subcontractors from registration till maintaining the qualification.
• Ensure the coordination of Subcontractors to achieve the established business goals. Subcontractor's timesheets and expenses to be reviewed and approved timely.
• Monitor the level of the performances of the people reporting to the function, to evaluate the achievement of pertinent KPIs. Collaborate with industry partners and experts to stay updated on sustainability trends, best practices, and regulatory changes.
• Continuously evaluate the competencies and qualifications of the resources considering demands, projections and needs of the business.
• Monitor, upgrade the qualifications and competencies of the resources to keep them updated with the latest requirements including regulatory and statutory requirements.

Project Management

• Lead and manage projects from initiation to completion.
• Develop project plans, timelines, and budgets to ensure timely and successful project delivery.
• Coordinate with internal teams, external stakeholders, and clients to align project objectives and deliverables.
• Monitor project progress, identify risks, and implement mitigation strategies to ensure project success.
• Conduct on-site or remote assessments of organizations' sustainability practices and performance.
• Evaluate compliance with sustainability standards, regulations, and certification requirements.
• Analyze data and documentation to assess environmental, social, and economic sustainability performance.
• Provide recommendations for improvement based on assessment findings.
• Prepare clear, concise, and accurate reports documenting assessment findings, recommendations, and decisions.
• Maintain detailed records of project activities, communications, and outcomes.
• Ensure compliance with documentation requirements and quality standards.

What we offer

• Flexible work arrangements for better work-life balance
• Generous Paid Leaves (Annual, Sick, Compassionate, Local Public, Marriage, Maternity, Paternity, Medical leave)
• Medical benefits ( Insurance and Annual Health Check-up)
• Pension and Insurance Policies (Group Term Life Insurance, Group Personal Accident Insurance, Travel Insurance)
• Training and Development Assistance (Training Sponsorship, On-The-Job Training, Training Programme)
• Additional Benefits (Long Service Awards, Mobile Phone Reimbursement)
• Company bonus/Profit share.

*Benefits may vary based on position, tenure/contract/grade level*

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

About You
Qualifications and Skills:

• 15+ years of overall experience.
• Bachelor's or Master's degree in environmental science, Engineering (Chemical, Electrical, Environment etc), Sustainability, or related field.
• Proven experience in project management, preferably in sustainability assessment/GHG Services.
• Strong understanding of sustainability principles and standards (e.g., ISO 14001, ISO 14064, ISO 14067, GRI or equivalent), and regulations.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Attention to detail and analytical mindset for assessing complex sustainability issues.
• Certification as a sustainability assessor or auditor/ISO 14064 Lead auditor/ LCA practitioner with hands-on experience is a plus.
• Proficiency in MS Office suite and project management software.