Operations Manager

4 weeks ago

Delhi, India Talent Sutra Full time

About the Role

Our client, a fast-growing food brand specializing in rolls, is looking for an experienced and self-driven
Operations Manager
to oversee day-to-day store and delivery operations. The ideal candidate will bring strong leadership, process discipline, and customer-centric focus to ensure smooth functioning and growth of the business.

Key Responsibilities

  • Oversee and manage
    end-to-end store operations
    , including staff scheduling, inventory control, hygiene, and compliance.
  • Supervise and optimize
    delivery operations
    , ensuring timely and efficient order fulfillment.
  • Establish and monitor
    operational SOPs
    to maintain quality and consistency across all outlets.
  • Coordinate with cross-functional teams (procurement, supply chain, marketing, finance) to support seamless operations.
  • Analyze operational performance, identify improvement areas, and implement best practices.
  • Recruit, train, and mentor staff to build a high-performance culture.
  • Drive customer satisfaction initiatives and resolve escalations effectively.
  • Monitor P&L for operational efficiency and contribute to cost optimization.

Key Competencies Required

  • Strong leadership and people management skills.
  • Self-starter with an ownership mindset and problem-solving approach.
  • Excellent organizational and multitasking abilities.
  • Customer-first attitude with strong communication skills.
  • Ability to work in a fast-paced food & retail environment.

Academic Background & Experience

  • Bachelor's degree in Business Management, Hospitality, or related field (MBA preferred).
  • 8–10 years of relevant experience
    in food & beverage, QSR (Quick Service Restaurants), or retail operations.
  • Proven track record in managing multi-store operations and delivery logistics.

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