Service Engineer

4 weeks ago


Nagpur, India Bull Machines Pvt Ltd Full time
Job Title: Service Engineer - Construction Equipment

Department: Customer Service

Location: Maharashtra, Karnataka, Uttar Pradesh, Kerala

Languages Known: Proficient in regional languages like Marathi, Kannada, Hindi, Malayalam

Job Summary:

The successful candidate will be responsible for diagnosing, troubleshooting, and repairing equipment, ensuring optimal performance and customer satisfaction. This role requires a deep understanding of construction machinery and hands-on expertise in engine, transmission, electrical, and hydraulic systems.

Key responsibilities:

- Travel to customer sites to provide on-site support for urgent breakdowns, and preventive services.- Ensure prompt response to customer service calls, minimizing downtime and enhancing equipment productivity.- Handling dealers and south service engineers and support for calls review and to be close with in 24 hours.

Qualification:

Experience:

4+ years of experience in a service role, preferably within the construction equipment manufacturing or heavy machinery industry.

Education:

Diploma/Degree in Mechanical Engineering or related technical field.

Technical Knowledge:

- Strong understanding of engine, transmission, hydraulics, and electrical systems in construction machinery.- Knowledge in Backhoe loader and skid steer machines.

Skills:

- Excellent problem-solving and troubleshooting abilities.- Ability to work independently and as part of a team in challenging environments.- Strong communication skills to interact with customers and internal teams.- Good time management and ability to prioritize tasks effectively.

Work Environment:

- Frequent travel to customer sites.- Ability to work in varying conditions, including outdoor environments and challenging terrain.
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