Service Engineer
1 month ago
Job Title: Service Engineer - Construction Equipment
Department: Customer Service
Location: Maharashtra, Karnataka, Uttar Pradesh, Kerala
Languages Known: Proficient in regional languages like Marathi, Kannada, Hindi, Malayalam
Job Summary:
The successful candidate will be responsible for diagnosing, troubleshooting, and repairing equipment, ensuring optimal performance and customer satisfaction. This role requires a deep understanding of construction machinery and hands-on expertise in engine, transmission, electrical, and hydraulic systems.
Key responsibilities:
- Travel to customer sites to provide on-site support for urgent breakdowns, and preventive services.
- Ensure prompt response to customer service calls, minimizing downtime and enhancing equipment productivity.
- Handling dealers and south service engineers and support for calls review and to be close with in 24 hours.
Qualification:
Experience:
4+ years of experience in a service role, preferably within the construction equipment manufacturing or heavy machinery industry.
Education:
Diploma/Degree in Mechanical Engineering or related technical field.
Technical Knowledge:
- Strong understanding of engine, transmission, hydraulics, and electrical systems in construction machinery.
- Knowledge in Backhoe loader and skid steer machines.
Skills:
- Excellent problem-solving and troubleshooting abilities.
- Ability to work independently and as part of a team in challenging environments.
- Strong communication skills to interact with customers and internal teams.
- Good time management and ability to prioritize tasks effectively.
Work Environment:
- Frequent travel to customer sites.
- Ability to work in varying conditions, including outdoor environments and challenging terrain.
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