Program Manager

1 week ago


Bangalore Urban, India Manhattan Associates Full time

Job Title: Program Manager – Professional Services Organization

Experience: 8+ years

Reporting To: Director, Professional Services


Job Summary: We are seeking an experienced and detail-oriented professional in analyzing KPIs, deriving actionable insights from large-scale data, and preparing strategic presentations for executive stakeholders. The ideal candidate will have expertise in managing data for a large workforce and delivering high-quality analytics to drive business decisions.



Key Responsibilities:


1.Data Analysis and Insights:

  • Develop actionable insights from department-level metrics, identifying trends and opportunities for improvement.
  • Create dashboards and reports to monitor KPIs, resource utilization, and operational effectiveness.


2.Project Efficiency Evaluation:

  • Evaluate project delivery efficiency across various streams and geographies.
  • Provide recommendations to enhance productivity and streamline operations.
  • Collaborate with project managers and teams to implement improvements based on analysis.


3.Executive Support and Presentation Preparation:

  • Prepare data-driven presentations and reports for executive visits and reviews.
  • Collaborate with cross-functional teams to gather information and ensure alignment on key metrics.
  • Present insights and recommendations to leadership with clarity and precision.


4.Tool and Process Development:

  • Identify, develop, and enhance tools and processes to streamline data analysis and reporting activities.
  • Automate repetitive tasks to improve efficiency and reduce manual effort.


Qualifications and Skills:

  • Educational Background: Bachelor’s or Master’s degree in Data Analytics, Business Administration, Computer Science, or a related field.
  • Experience: 10–12 years of experience in data analysis, project efficiency evaluation, and reporting in a professional services environment.


Technical Skills:

  • Proficiency in data analysis tools (e.g., Excel, Tableau, Power BI).
  • Familiarity with project management tools and methodologies.


Analytical & Communication Skills: Strong problem-solving abilities and attention to detail. Excellent written and verbal communication skills for interacting with executives and cross-functional teams.


Preferred Qualifications:

  • Experience in the professional services or consulting industry.
  • Exposure to analyzing metrics for large teams (600+ associates).
  • Knowledge of global project delivery practices and challenges.


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