Cloud Support Engineer
2 weeks ago
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success.
Key job responsibilities
First and foremost this is a customer support role – in The Cloud.
On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.
Career development: We promote advancement opportunities across the organization to help you meet your career goals.
Training: We have training programs to help you develop the skills required to be successful in your role.
Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
A day in the life
Every day will bring new and exciting challenges on the job while you:
*Learn and use groundbreaking technologies.
*Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
*Interact with leading engineers around the world.
*Partner with Amazon teams in India to help reproduce and resolve customer issues.
*Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
*Drive customer communication during critical events.
*Drive projects that improve support-related processes and our customers’ technical support experience.
*Write tutorials, how-to videos, and other technical articles for the developer community.
*Work on critical, highly complex customer problems that may span multiple AWS services.
About the team
Amazon Web Services offers a complete set of infrastructure and application services that enable you to run virtually everything in the cloud: from enterprise applications and big data projects to social games and mobile apps. Explore how millions of customers — including the fastest-growing startups, largest enterprises, and leading government agencies — are using AWS to lower costs, become more agile, and innovate faster.
We are open to hiring candidates to work out of one of the following locations:
Mumbai, MH, IND
BASIC QUALIFICATIONS
- - - Bachelor’s degree OR equivalent experience in a technical position
- - - 2+ years of relevant experience in a technical position (Support or System Administration).
- - - Demonstrated proficiency in Systems Administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc)
- - - Good understanding of Networking concepts like TCP/IP, DHCP, IP Routing and Name Resolution.
- - - Effective oral and written communication skills
- - - Strong customer focus
- - - Strong multitasking skills
- - - Self-starter who is excited about technology
- - - Experience working with customers
- - - Experience analyzing, troubleshooting, and providing solutions for technical issues
PREFERRED QUALIFICATIONS
- - - Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tool.
- - - Experience with AWS, Google, Rack Space or Soft Layer Management and/or Deployment. · Experience working with customers·
- - - Experience analyzing, troubleshooting, and providing solutions for technical issues · Some programming / scripting experience (Java, Perl, Ruby, Python)·
- - - Experience managing full application stacks from the OS up through custom applications
-
Cloud Support Executive
1 month ago
Mumbai, India Antraweb technology Full time**Responsibilities**: - Respond to customer inquiries and resolve technical issues related to cloud computing services such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform. - Collaborate with the engineering team to identify and report product bugs and provide feedback on product improvements. - Maintain up-to-date knowledge of cloud...
-
Cloud Security Engineer
21 hours ago
mumbai, India Quantiphi Full timeAbout us:Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented...
-
Cloud Support Engineer
2 months ago
Mumbai,Navi Mumbai,Pune,Maharashtra,Nasik,Nagpur,Aurangabad, India Aricent Full timeProfile : Cloud Support Engineer (E0)Job Description :Roles & Responsibilities :- Should have hands-on experience with Linux and Windows OS setup.- Should be familiar with monitoring tools Cloud watch and other cloud tools etc.- Familiarity with other AWS services such as Account creation, VPC, Cloud Front, IAM, ALB, EC2, RDS, Route 53, Auto scaling, Lambda,...
-
Lead Cloud Security Engineer
4 days ago
Mumbai, India Dew Software Full timeDew Software is seeking a highly skilled and motivated Lead Cloud Security Engineer to join our dynamic team. As a leading player in the Digital Transformation space, we take pride in our commitment to quality and excellence. Our organization operates from 14 development centers spanning 9 countries, allowing us to leverage diverse talent and expertise from...
-
Lead Cloud Security Engineer
5 days ago
mumbai, India Dew Software Full timeDew Software is seeking a highly skilled and motivated Lead Cloud Security Engineer to join our dynamic team. As a leading player in the Digital Transformation space, we take pride in our commitment to quality and excellence. Our organization operates from 14 development centers spanning 9 countries, allowing us to leverage diverse talent and expertise from...
-
Lead Cloud Security Engineer
5 days ago
Mumbai, India Dew Software Full timeDew Software is seeking a highly skilled and motivated Lead Cloud Security Engineer to join our dynamic team. As a leading player in the Digital Transformation space, we take pride in our commitment to quality and excellence. Our organization operates from 14 development centers spanning 9 countries, allowing us to leverage diverse talent and expertise from...
-
Cloud Security Engineer
1 day ago
Mumbai, India Quantiphi Full timeAbout us:Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented...
-
Cloud Security Engineer
22 hours ago
mumbai, India Quantiphi Full timeAbout us: Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented...
-
Cloud Security Engineer
20 hours ago
Mumbai, India Quantiphi Full timeAbout us:Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented...
-
Cloud Engineer
1 month ago
Mumbai, India Talent Corner Full timeRoles and Responsibilitieswork in office in worli-mumbai.Proven experience as a Cloud Engineer with a primary focus on Google Cloud Platform (GCP).Security expertise in cloud environments, including identity and access management (IAM) and encryption.Desired Candidate ProfileInfrastructure as Code (IaC) tools such as Terraform or CloudFormation.Monitoring...
-
Cloud Engineer
4 days ago
Mumbai, India Searce Technologies Inc Full timeabout the roleCloud Engineers with experience in managing, planning, architecting, monitoring, and automating large scale deployments to Public Cloud.you will be part of a team of talented engineers to solve some of the most complex and exciting challenges faced in IT Automation and Hybrid Cloud Deployments.key responsibilitiesConsistently strive to acquire...
-
Cloud Engineer
2 months ago
mumbai, India Talent Corner Full timeRoles and Responsibilities work in office in worli-mumbai.Proven experience as a Cloud Engineer with a primary focus on Google Cloud Platform (GCP).Security expertise in cloud environments, including identity and access management (IAM) and encryption. Desired Candidate Profile Infrastructure as Code (IaC) tools such as Terraform or...
-
Cloud Engineer
2 months ago
Mumbai, India Talent Corner Full timeRoles and Responsibilities work in office in worli-mumbai.Proven experience as a Cloud Engineer with a primary focus on Google Cloud Platform (GCP).Security expertise in cloud environments, including identity and access management (IAM) and encryption. Desired Candidate Profile .Infrastructure as Code (IaC) tools such as Terraform or...
-
Cloud Engineer
5 days ago
mumbai, India Searce Technologies Inc Full timeabout the role Cloud Engineers with experience in managing, planning, architecting, monitoring, and automating large scale deployments to Public Cloud.you will be part of a team of talented engineers to solve some of the most complex and exciting challenges faced in IT Automation and Hybrid Cloud Deployments. key responsibilities ...
-
Cloud Engineer
5 days ago
Mumbai, India Searce Technologies Inc Full timeabout the role Cloud Engineers with experience in managing, planning, architecting, monitoring, and automating large scale deployments to Public Cloud.you will be part of a team of talented engineers to solve some of the most complex and exciting challenges faced in IT Automation and Hybrid Cloud Deployments. key responsibilities ...
-
Cloud Engineer
1 month ago
Mumbai, India NOV Inc Full timeCloud Services Engineer regular responsibilities at NOV include the following: Develop and implement technical efforts to design, build, and deploy AWS applications at the direction of lead architects, including large-scale data processing, computationally intensive statistical modeling, and advanced analytics Participate in all aspects of the...
-
Senior Cloud Engineer SRE
1 week ago
Mumbai, India M&G Full timeKey Skills and Experience Required:We always support colleagues to develop their skills but to be successful in this role the following will be required by our Senior Engineers:Understand the risks associated with your job and what that means for you, M&G and all our stakeholders.You will have in-depth experience as a hands-on IT Engineer, with strong...
-
Senior Cloud Engineer
2 weeks ago
Mumbai, Maharashtra, India Talent Velocity Full timeWhat Work You Will be Responsible For :- Leading EisnerAmper's journey to the cloud, migrating all workloads from our current On Prem data center through a 6Rs process.- Establish and model (as a practitioner/evangelist) DevOps & Site Reliability Engineering best practices, supplanting legacy practices across the firm.- Educate senior stakeholders in...
-
Senior Cloud Engineer
5 days ago
Mumbai, India Talent Velocity Full timeWhat Work You Will be Responsible For : - Leading EisnerAmper's journey to the cloud, migrating all workloads from our current On Prem data center through a 6Rs process.- Establish and model (as a practitioner/evangelist) DevOps & Site Reliability Engineering best practices, supplanting legacy practices across the firm.- Educate senior stakeholders in...
-
Senior Cloud Engineer
2 weeks ago
mumbai, India Talent Velocity Full timeWhat Work You Will be Responsible For : - Leading EisnerAmper's journey to the cloud, migrating all workloads from our current On Prem data center through a 6Rs process.- Establish and model (as a practitioner/evangelist) DevOps & Site Reliability Engineering best practices, supplanting legacy practices across the firm.- Educate senior stakeholders in...