Cloud Support Engineer
4 weeks ago
Profile : Cloud Support Engineer (E0)
Job Description :
Roles & Responsibilities :
- Should have hands-on experience with Linux and Windows OS setup.
- Should be familiar with monitoring tools Cloud watch and other cloud tools etc.
- Familiarity with other AWS services such as Account creation, VPC, Cloud Front, IAM, ALB, EC2, RDS, Route 53, Auto scaling, Lambda, etc.
- Should be ready to work in rotation on a 24 7 schedule, and be available on call at other times due to the critical nature of the role.
- Should be versatile in problem-solving and resolving complex issues ranging from OS and application faults to creatively improving solution design.
- Level one and two Knowledge of operating systems Linux and Windows.
- Good communication skills.
- Should have good hands-on experience in Cloud Cost Optimization, Security Audits and reporting
- Must feel comfortable working in a fast-paced, dynamic, and flexible environment;
- Participation in an on-call rotation and operating effectively in a global 24 7 environment.
- Drives initiation and implementation of server virtualization (i.e. VMware, Netapp)
- Drives vendor interface for system support issues and escalation
- Establish departmental goals and objectives for programs, projects on a regular basis
- Relationship Management within Server Management Function.
Technical Skills:
- Cloud Knowledge Amazon AWS, Google Cloud Platform, or Microsoft Azure;
- Requires the ability to multitask and work well under pressure;
- Scripting knowledge will be an added advantage like Shell, Python
- Strong and Linux/Unix administration
- Requires excellent communication skills, both verbal and written;
- Ability to learn new technologies quickly with some support and guidance;
- Monitor site reliability and performance;
- Monitor and analyze system logs and RCA;
- Ability to think outside of the box to generate creative solutions to problems;
Knowledge, Skills and Abilities :
- Negotiating
- Facilitation, Strong leadership skills
- Mainframe
- Network
- Telecom
- VCARs
- Capacity Planning
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