Cloud Support Engineer

4 weeks ago

mumbai, India AWS India - Maharashtra - D03 Full time
Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services Private Limited (AWS India), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications in India. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for We are a team passionate about cloud computing, and believe that world class support is critical to customer success.
Key job responsibilities
Learn and use groundbreaking technologies.
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
Interact with leading engineers around the world.
Partner with Amazon teams in India to help reproduce and resolve customer issues.
Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
Drive customer communication during critical events.
Drive projects that improve support-related processes and our customers’ technical support experience.
Write tutorials, how-to videos, and other technical articles for the developer community.
Work on critical, highly complex customer problems that may span multiple AWS services.
A day in the life
• First and foremost this is a customer support role – in The Cloud.
• On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
About the team
The Big Data role supports our services that leverage data and produce business insights, which may include using Machine Learning/Artificial Intelligence (ML/AI). Helping our customers use and integrate Big Data services in what is arguably our industry’s most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), MangoDB, and Apache Cassandra.
We are open to hiring candidates to work out of one of the following locations:
Mumbai, MH, IND

BASIC QUALIFICATIONS

- Bachelor’s degree OR equivalent experience in a technical position
- Requires minimum of 2+ yrs experience on Hadoop/ML/Large Dataset handling with DB/DW experience
- Advanced experience in Apache Hadoop, Apache Spark, Apache Hive, and Presto or ETL skills
- Advanced experience in DynamoDB or NoSQL technologies like MongoDB or Cassandra
- Basic knowledge on system Administration with Linux (RHEL/CentOS) including Microsoft Active Directory, and LDAP integration.
- Basic knowledge on Network fundamentals. Basic understanding of Machine Learning and statistics
- Good knowledge with Java and Python and shell scripting

PREFERRED QUALIFICATIONS

- Expert experience in the Hadoop Ecosystem including Apache Spark and Presto
- Expert experience in Data Lake architecture and administration
- Experience managing full application stacks from the OS up through custom applications
- Prior work experience with AWS services - any or all of EMR,Glue,SageMaker
- Excellent knowledge of Hadoop architecture, administration and support
- Expert understanding of distributed computing principles and their application in the cloud
- Good understanding of distributed computing environments
- Lead technical discussions on BigData systems architecture and design
- Strong analysis and troubleshooting skills and experience
- AWS Certified Solutions Architect/BigData Specialty

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