DevOn | Application Support Engineer

4 days ago


Bengaluru, India DevOn Full time
DevOn

is a global technology and consulting company at the forefront of leading DevOps and AI transformations, and in establishing High-Performance Distributed DevOps teams for leading companies worldwide. We help market leaders take the next step in tech consulting, training, and software delivery. Our dynamic teams are built on the belief that personal growth is central to our organization's success

What are we looking forA System &

Application support engineer

with production support experience, handling an ecosystem containing Mobile App/Web App with application layer/business logic/data hosted in cloud infra. This role will provide Regular/advanced operations support, contribute to existing system improvements, and work directly with enterprise customers to provide excellent customer service.

Must have skills:3 To 5 years of experience in

Level 2 Application (mobile & web)

supportKnowledge on cloud monitoring tools such as

AWS CloudWatch, Datadog , ELKDebugging log analysis data validation skills to isolate issuesKnowledge of

AWS ServicesHands on experience in Application monitoring, Incident management, SLAs & EscalationsProven experience in using any major ITSM tools (JIRA preferred)Hands on experience with good command on

Database

(SQL & NO SQL ) handlingGood command in Microsoft Office suiteStrong analytical and problem-solving skillsWilling to work in rotational based 24X7 Shifts

Good to have skills:Automotive Connected Car eco system knowledgeExperience in Change Management ProcessConnected car feature understandingQA Testing of Web or Mobile apps

What will be the roles and responsibilitiesIncident handling, Issue analysis, Investigate & Gather necessary data/insightsIncident escalation based on workflowsIn case of priority incidents , bridge the calls with multiple stakeholders and ensure resolution stakeholder is identified and assigned to incidentMonitoring Dashboard of cloud applicationsMonitoring and acting based on the auto-alerts generated from system using runbooksReport creation and publishing to required stake holdersCoordinating with multiple stakeholders across different geographies to ensure the ticket closureExecute

sanity check

for the application (iOS, Android) as & when requiredResponsible for maintaining the procedures/run books, workflows, work instructions used by the ops teamFulfil any ad-hoc data or report request queries from different functional groups



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