Application Support Engineer

5 days ago

Bengaluru, India DevOn Full time

DevOn is a global technology and consulting company at the forefront of leading DevOps and AI transformations, and in establishing High-Performance Distributed DevOps teams for leading companies worldwide. We help market leaders take the next step in tech consulting, training, and software delivery. Our dynamic teams are built on the belief that personal growth is central to our organization's success


What are we looking for

A System & Application support engineer with production support experience, handling an ecosystem containing Mobile App/Web App with application layer/business logic/data hosted in cloud infra. This role will provide Regular/advanced operations support, contribute to existing system improvements, and work directly with enterprise customers to provide excellent customer service.


Must have skills:

  1. 3 To 5 years of experience in Level 2 Application (mobile & web) support
  2. Knowledge on cloud monitoring tools such as AWS CloudWatch, Datadog , ELK
  3. Debugging log analysis data validation skills to isolate issues
  4. Knowledge of AWS Services
  5. Hands on experience in Application monitoring, Incident management, SLAs & Escalations
  6. Proven experience in using any major ITSM tools (JIRA preferred)
  7. Hands on experience with good command on Database (SQL & NO SQL ) handling
  8. Good command in Microsoft Office suite
  9. Strong analytical and problem-solving skills
  10. Willing to work in rotational based 24X7 Shifts


Good to have skills:

  1. Automotive Connected Car eco system knowledge
  2. Experience in Change Management Process
  3. Connected car feature understanding
  4. QA Testing of Web or Mobile apps


What will be the roles and responsibilities

  1. Incident handling, Issue analysis, Investigate & Gather necessary data/insights
  2. Incident escalation based on workflows
  3. In case of priority incidents , bridge the calls with multiple stakeholders and ensure resolution stakeholder is identified and assigned to incident
  4. Monitoring Dashboard of cloud applications
  5. Monitoring and acting based on the auto-alerts generated from system using runbooks
  6. Report creation and publishing to required stake holders
  7. Coordinating with multiple stakeholders across different geographies to ensure the ticket closure
  8. Execute sanity check for the application (iOS, Android) as & when required
  9. Responsible for maintaining the procedures/run books, workflows, work instructions used by the ops team
  10. Fulfil any ad-hoc data or report request queries from different functional groups

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