HeadSpin | Application Support Engineer

2 weeks ago

Bengaluru, India HeadSpin Full time
Who We Are
HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 50+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both screen and screenless devices, such as mobile phones, desktop browsers, media players, audio devices, and even automotive systems.
The Platform has an extensive on-prem and cloud-hosted device infrastructure that uses data science-driven performance and quality of experience analytics to collect over 100+ performance experience KPIs out of the box and provide performance analysis and monitoring across the engineering cycle. The Platform's advanced capabilities enable leading global enterprises to achieve an improved digital experience, faster triage, and cost efficiency.
‍About the Role
The L2 DevOps Engineer has shared responsibility for oversight of global Headspin deployments. You will be working with internal ops teams, helping ensure that Headspin has secure and reliable corporate production services for our customers and colleagues.
Key Responsibilities:
Provide technical support for hardware and software issues related to Linux, Mac, Android, and iOS systems.
Troubleshoot and resolve customer issues.
Document root cause analyses (RCA) for recurring issues and collaborate with the engineering team for permanent solutions.
Maintain detailed records of customer interactions and technical issues in our ticketing system.
Assist in the development of knowledge base articles and support documentation to improve team efficiency and customer self-service.
Collaborate with cross-functional teams to identify and resolve the issue.
Stay updated on the latest technologies and industry trends to enhance support capabilities.
Strong knowledge of Linux operating systems and troubleshooting techniques.
Familiarity with networking concepts and protocols.
Experience in log analysis and troubleshooting for Android and iOS devices.
Excellent problem-solving skills and the ability to think critically under pressure.
Strong communication skills, both written and verbal, with a customer focused attitude.
Experience with ticketing systems and documentation tools.
Bonus Skills
Knowledge of Python and shell scripting for automation tasks is a plus.
Exposure to cloud services (AWS, Azure, etc.) is advantageous.
Certifications in relevant technologies ( Linux, etc.) are a plus.
Conduct log analysis and troubleshooting for Android and iOS devices is advantageous.
Experience in Mac systems and applications are a plus.

  • HeadSpin Technical Support Manager

    2 weeks ago

    Bengaluru, Karnataka, India HeadSpin Full time

    About UsHeadSpin is a leading omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities.We have a strong infrastructure availability of real devices across 90+ locations, enabling manual and automated app testing with a wide range of devices, including both screen and screenless...

  • Application Support Engineer

    2 weeks ago

    Bengaluru, India HeadSpin Full time

    Who We Are HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 50+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both...

  • Application Support Engineer

    2 weeks ago

    Bengaluru, India HeadSpin Full time

    Who We Are HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 50+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both...

  • Application Support Engineer

    2 weeks ago

    Bengaluru, India HeadSpin Full time

    Who We Are HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 50+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including...

  • Customer Success Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India HeadSpin Full time

    Company OverviewHeadSpin is a cutting-edge omnichannel digital experience testing platform that empowers enterprises to optimize application performance with its innovative data science capabilities.We boast a robust infrastructure comprising real devices across 90+ locations, facilitating seamless manual and automated app testing with a diverse range of...

  • Technical Account Manager at HeadSpin

    2 weeks ago

    Bengaluru, Karnataka, India HeadSpin Full time

    Key ResponsibilitiesMonitor accounts to detect potential churn risks and develop strategies to prevent them.Enhance product knowledge through continuous training, documentation, research, and hands-on experience.Partner with customers to ensure seamless deployment, onboarding, user adoption, retention, and overall success.Provide technical guidance and...

  • Application support engineer

    2 weeks ago

    Bengaluru, India HeadSpin Full time

    Who We AreHead Spin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 50+ locations, the Head Spin Platform enables manual and automated app testing with a wide range of devices, including both...

  • HeadSpin | Senior Automation Engineer | bangalore

    4 weeks ago

    Bengaluru, India HeadSpin Full time

    Who We AreHeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 50+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both...

  • Global Headspin Deployment Specialist

    2 weeks ago

    Bengaluru, Karnataka, India HeadSpin Full time

    About UsHeadSpin is a leading global omnichannel digital experience testing platform, helping enterprises optimize application performance through data science capabilities.We have a strong infrastructure with real devices across 50+ locations worldwide, enabling manual and automated app testing with a wide range of devices, including mobile phones, desktop...

  • Build and Release Engineer, Software Engineering

    1 month ago

    Bengaluru, India HeadSpin Full time

    Who We AreHeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both...

  • Customer Success Manager

    1 month ago

    Bengaluru, India HeadSpin Full time

    Who We AreHeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 50+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both...

  • Customer Success Manager

    1 month ago

    Bengaluru, India HeadSpin Full time

    Who We Are HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 50+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both...

  • Customer Success Manager

    1 month ago

    Bengaluru, India HeadSpin Full time

    Who We Are HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 50+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, India HeadSpin Full time

    Who We Are HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, India HeadSpin Full time

    Who We Are HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including...

  • Build and Release Engineer

    2 weeks ago

    Bengaluru, India HeadSpin Full time

    Who We Are HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 50+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both...

  • Build and Release Engineer

    2 weeks ago

    Bengaluru, India HeadSpin Full time

    Who We Are HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 50+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both...

  • Technical Backend Engineer for Automated Testing

    2 weeks ago

    Bengaluru, Karnataka, India HeadSpin Full time

    About HeadSpinHeadSpin is a leading omnichannel digital experience testing platform that empowers enterprises to optimize application performance with its cutting-edge data science capabilities.We have a strong infrastructure presence of real devices across 50+ locations, enabling manual and automated app testing on a wide range of devices, including mobile...

  • Digital Experience Champion

    4 weeks ago

    Bengaluru, Karnataka, India HeadSpin Full time

    About UsAt HeadSpin, we revolutionize application performance optimization with our omnichannel digital experience testing platform. Our data science capabilities help enterprises refine their applications' digital experiences.We operate a robust infrastructure featuring real devices across 50+ locations, enabling manual and automated app testing on a wide...

  • Automation Engineer

    2 months ago

    Bengaluru, India HeadSpin Full time

    Who We Are HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 50+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both...