Customer Relations

1 month ago


Delhi, India The Blue Kite Full time
Company DescriptionThe Blue Kite offers a curated selection of holiday homes for rent in North Goa, Delhi, Shimla, Kasauli, and Nainital for discerning travelers. Our range includes 1, 2, and 3-bedroom apartments, as well as luxurious villas to cater to various accommodation needs. With a dedicated team and on-site Housekeeping Manager, we ensure a personalized and seamless experience for every guest. We have meticulously handpicked the finest apartments and villas to ensure a flawless vacation.

Role DescriptionThis is a full-time on-site role for an Customer Relations & Listing Manager located in Mapusa, Goa. The role involves managing the on-boarding process for new properties, maintaining property listings, coordinating with stakeholders, and ensuring high standards of satisfaction and property presentation.

Plan and set timelines, resource allocations to ensure timely property launches for rentalsCoordinating with HO regarding their inventory check and procurement and keeping in touch till the property is live on all platformsVendor management: Finalize and approve vendor quotations, negotiate with photographers, and establish deadlineOversee inventory checks and procurement, with a preference for knowledge in interior designRegular Site Visits: Conduct frequent visits to our new projects to check if the property is ready for rentalsBe able to write content for property listing, description and things to do around the area with proper EnglishWork with the team to ensure that the process for listing is smooth without delays or escalationsAnalyze and optimize listings to improve visibility and conversion ratesMonitor and report on listing performance metricsStay updated on OTA platform changes and industry best practicesAddress inquiries and resolve issues related to OTA listingsLead a team includes inventory management, procurement, listings executives, and photographersWork collaboratively with various teams to achieve shared goal

QualificationsBachelor's degree in Business, or a related fieldMinimum 3 years experience in the travel or hospitality industryHave worked with OTA platforms (Airbnb, Booking.com, MMT, Marriott, Agoda, etc)Strong analytical and organizational skillsDecision makingExcellent written and verbal communication skillsCapable of working independently and managing multiple tasks simultaneouslyAttention to detail and a proactive problem-solving approach



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