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Credit Collections Manager
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About FPL Technologies: Credit cards haven't changed much for over half a century so our team of seasoned bankers, technologists, and designers set out to redefine the credit card for you - the consumer. The result is OneCard - a credit card reimagined for the mobile generation. OneCard is India's best metal credit card built with full-stack tech. It is backed by the principles of simplicity, transparency, and giving back control to the user.
Job Title: Line Manager (Flows)
Job Locations: Hyderabad, Ahmedabad, Bengaluru, Delhi, Mumbai
Opportunity: Leverage your extensive industry expertise to lead a high-performing team, develop strategic collection plans, and drive business expansion in emerging markets.
Experience Range: 4 - 10 years of experience in any financial industry and current experience in handling a large portfolio.
What you will do:
- Manage Bucket level resolution, Roll Back and Normalisation targets achievements along with capacity planning.
- Managing customer queries & complaints with efficient redressal mechanisms in place.
- Responsible for setting up robust fraud management & operations practices to reduce the delinquency rates.
- Identify and develop channel partners to create effective field force as per the business requirements.
You may be a good fit if:
- You are well versed with domestic geographical pockets and improve the scope of collection.
- You have effective team management experiences.
- You have sharp expertise in SKIP tracing methods.
- You have strong understanding about Digital Repayments Journey.
- You have sound knowledge of Audit & Compliance.
- You have sound knowledge about legal & litigation processes.
Qualifications: Any Graduate/Post graduate with service industry experience.
FPL Technologies is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender ,disability.
