PureSoftware - ServiceNow Developer - ITSM Module
2 weeks ago
Job Description :
- 7+ years of professional experience in a similar role, working with ServiceNow, including the IT Service Management (ITSM) module.
- Experience with additional modules (Event Management, AI Ops, IT Business Management and GRC, Integrated Risk Management, Privacy Management, Vendor Risk Management, Third Party Risk Management ,CMDB) is an advantage
- At least 2 years' experience in successfully integrating ServiceNow with other systems via APIs and Integration Hub (spokes)
- A thorough understanding from a previous role of the IT infrastructure (servers, storage, network, cloud) and applications
- Knowledge of ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules
Roles and Responsibilities :
- Configure and develop the ServiceNow platform based on business requirements from cross-functional teams.
- Transform ServiceNow business requirements into a viable technical solution.
- Design, develop, test, and implement ServiceNow solutions in alignment with industry best practices.
- Implement integrations with other Saxo systems/applications using API, Integration Hub, and other integration methods
- Mentor and provide technical guidance to an existing team of ServiceNow admin and developers
- Manage the ServiceNow platform for optimal performance including but not limited to monitoring, upgrades, and access
- Respond to complex issues and requests related to ServiceNow.
- Troubleshoot reported issues to determine a viable solution.
- Escalate to the vendor when needed
- Maintain integrity and security of system
- Follow the change process and furnish required artifacts (install results, test results, etc.)
- Prepare and execute test cases (unit and system testing) and work with the team to further build up the automated test suite
- Developing, configuring, and customizing the ServiceNow platform to fit business requirements.
- Collaborating with cross-functional teams to identify and prioritize business requirements
- Writing clean, efficient, and maintainable code requires expertise to achieve.
- Code reviews and quality control checks should be undertaken as part of every project to guarantee
maximum efficiency and productivity.
- Debugging and fixing technical problems
- Producing and running test cases to guarantee software quality.
- Documenting code and application functionality
- Staying abreast of emerging trends and technologies in ServiceNow development ensures your success.
(ref:hirist.tech)
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