PureSoftware - ServiceNow Developer - ITSM Module

2 weeks ago


Gurgaon, India PureSoftware Pvt Ltd. Full time


Job Description :


- 7+ years of professional experience in a similar role, working with ServiceNow, including the IT Service Management (ITSM) module.


- Experience with additional modules (Event Management, AI Ops, IT Business Management and GRC, Integrated Risk Management, Privacy Management, Vendor Risk Management, Third Party Risk Management ,CMDB) is an advantage


- At least 2 years' experience in successfully integrating ServiceNow with other systems via APIs and Integration Hub (spokes)


- A thorough understanding from a previous role of the IT infrastructure (servers, storage, network, cloud) and applications


- Knowledge of ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules


Roles and Responsibilities :


- Configure and develop the ServiceNow platform based on business requirements from cross-functional teams.


- Transform ServiceNow business requirements into a viable technical solution.


- Design, develop, test, and implement ServiceNow solutions in alignment with industry best practices.


- Implement integrations with other Saxo systems/applications using API, Integration Hub, and other integration methods


- Mentor and provide technical guidance to an existing team of ServiceNow admin and developers


- Manage the ServiceNow platform for optimal performance including but not limited to monitoring, upgrades, and access


- Respond to complex issues and requests related to ServiceNow.


- Troubleshoot reported issues to determine a viable solution.


- Escalate to the vendor when needed


- Maintain integrity and security of system


- Follow the change process and furnish required artifacts (install results, test results, etc.)


- Prepare and execute test cases (unit and system testing) and work with the team to further build up the automated test suite


- Developing, configuring, and customizing the ServiceNow platform to fit business requirements.


- Collaborating with cross-functional teams to identify and prioritize business requirements


- Writing clean, efficient, and maintainable code requires expertise to achieve.


- Code reviews and quality control checks should be undertaken as part of every project to guarantee

maximum efficiency and productivity.


- Debugging and fixing technical problems


- Producing and running test cases to guarantee software quality.


- Documenting code and application functionality


- Staying abreast of emerging trends and technologies in ServiceNow development ensures your success.


(ref:hirist.tech)
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