ServiceNow Service Expert

1 month ago


Gurgaon, India PureSoftware Pvt Ltd. Full time

Job Description:

PureSoftware Pvt Ltd. is seeking a highly skilled ServiceNow SPM Specialist to join our team. As a key member of the program team, you will be responsible for supporting the implementation of SPM, focusing on the delivery of training and supporting user adoption.

Responsibilities:

  • Become a key member of the program team, working closely with IT and business experts to identify and specify user stories for development by the IT team.
  • Support the workstream leaders to develop and execute comprehensive user onboarding strategies, including creating engaging training materials, videos, and FAQs.
  • Conduct training sessions for new users, ensuring they possess the necessary skills to effectively utilize the SPM tool.
  • Provide ongoing support and troubleshooting assistance to users, resolving issues promptly and efficiently.
  • Identify opportunities for process improvement within the SPM module and implement solutions to enhance user experience.
  • Collaborate with cross-functional teams to ensure seamless integration of SPM with other systems and processes.
  • Stay up-to-date with the latest SPM features and functionalities to maintain expertise.

Qualifications:

  • Proven experience in implementing and supporting ServiceNow SPM.
  • Strong understanding of Project, Program & Portfolio management principles and methodologies.
  • Excellent communication and interpersonal skills with the ability to explain complex concepts clearly.
  • Demonstrated ability to create effective training materials, videos, and conduct engaging training sessions.
  • Problem-solving and analytical skills to identify and resolve user issues.
  • Strong attention to detail and organizational skills.
  • Additional expertise on ITSM/Race is preferred.

Key Skills:

  • ServiceNow SPM
  • Project, Program & Portfolio management
  • Communication and interpersonal skills
  • Training and development
  • Problem-solving and analytical skills
  • Attention to detail and organizational skills

About PureSoftware Pvt Ltd.:

PureSoftware Pvt Ltd. is a leading provider of software solutions and services. We are committed to delivering high-quality products and services that meet the evolving needs of our customers.



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