ServiceNow Developer Expert

1 month ago


Gurgaon, Haryana, India AHEAD Full time
About AHEAD

AHEAD builds innovative platforms for digital business, harnessing the power of cloud infrastructure, automation, analytics, and software delivery to drive transformative growth. Our team prioritizes creating an inclusive culture where diverse perspectives are valued, respected, and empowered.


Role Overview

We're seeking a highly skilled ServiceNow Developer to join our Managed Services business, working remotely. This role involves maintaining and expanding our internal ServiceNow instance while collaborating with a team to support external clients.


Key Responsibilities
  • Design, deploy, and maintain solutions that meet AHEAD's needs
  • Integrate our systems with MS tools and facilitate seamless customer interactions through eBonding
  • Develop tailored solutions for customers within our internal ServiceNow instance and on their own instances
  • Collaborate with the Managed Solutions Architect to drive forward current and future initiatives
  • Participate in sales calls, provide estimates, and communicate progress to new and ongoing opportunities
  • Resolve complex ServiceNow technical issues for AHEAD's MS customers
  • Assist and mentor other team members
  • Maintain high standards of professionalism and availability while operating within a Cloud Infrastructure
  • Manage incidents, requests, changes, and associated communication
  • Create and maintain supporting KB documentation
  • Communicate updates, roadblocks, and recommendations to customers

Requirements and Qualifications
  • A degree in Information Technology, Computer Science, or comparable experience
  • ServiceNow Certified System Administrator (current release)
  • ServiceNow Certified Application Developer (current release)
  • ServiceNow scoped application development experience (current release)
  • Integrations experience
  • ITIL certification (preferred)
  • Domain separation experience (preferred)
  • Strong communication skills and experience providing top-level customer service
  • A passion for cutting-edge technology and ability to thrive in a fast-paced environment
  • Flexibility to learn quickly and adapt to new challenges

About Our Benefits

AHEAD offers an attractive compensation package, including:

  • Estimated salary: $80,000 - $120,000 per year (based on location and experience)
  • Medical, Dental, and Vision Insurance
  • 401(k) plan
  • Paid company holidays
  • Paid time off
  • Paid parental and caregiver leave

Please visit aheadbenefits.com for more details.



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