Technical Support Engineer II

3 weeks ago

bangalore, India Trustt Full time
About Trustt
Trustt (formerly Novopay) was founded by Srikanth Nadhamuni (Founder CTO Aadhaar) and Gautam Bandyopadhyay (a FinTech industry veteran and former Head of Finacle Innovation Hub at Infosys). Vinod Khosla, the legendary silicon-valley venture capitalist, is our chief mentor and primary financier.
Trustt has consistently grown through the last decade and built a state-of-the-art Digital Banking Saas Platform to power new age & progressive Banks/NBFCs/MFIs/Fintechs based on cutting edge, cloud native, mobile first, AI powered systems. Our robust product portfolio is forward-looking and high up the FinTech value chain. We work with cutting edge technologies and with some of the best institutions in the banking and financial services space.
We're currently 250 people strong and growing. This gives us the agility to respond to industry opportunities while balancing our capability & capacity to truly enable our clients in their growth journeys. We believe in sustainable growth - have always been profitable and continue to be so. This is also the reason that we've never laid off talent. (yes, even through the Covid pandemic)
We have a strong leadership team that's committed to a potent vision. We intend to expand internationally within the next couple of years and see further exponential growth through this.
Key Roles & Responsibilities
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Document knowledge in the form of knowledge base tech notes and articles
Follow the SLA for issues with respect to the severity
Key Qualifications & Skill Sets
Proven 4 to 6 years working experience in enterprise technical support, IT support or as a technical engineer. preferably in the Payment domain
Strong problem-solving skills
Excellent client-facing skills
Excellent written and verbal communication skills
Ability to work under pressure
Ability to prioritize tasks based on urgency and importance
Motivation to learn new skills and technologies
Good understanding of API.
Strong exposure to MySQL and writing SQL queries
Understanding/Experiences in scripting languages (Perl, Shell)
Critical thinker and problem-solving skills About the Role Requirements
Life at Trustt
We are a fast growing startup with a product-market fit with a massive opportunity
You will have the opportunity for a massive learning curve & an accelerated career growth
Being a flat and transparent organization, you will get full control and opportunity to drive towards a unicorn status in the next 1-2 years.
Due to our deep focus on learning & development, you will get multiple opportunities to keep up-skilling yourself
You'll get to work with some of the brightest minds in the Industry
Trustt provides Equal Employment opportunities to all employees and applicants for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, age, disability, etc

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