Assistant Reservations Manager

3 days ago

Goa, India Caravela Beach Resort Goa Full time

Job Summary

The Assistant Reservations Manager is responsible for overseeing the reservations team and ensuring smooth booking operations. This role focuses on maximising room occupancy, implementing effective reservation strategies, and delivering exceptional guest experiences. Strong leadership, revenue management expertise, and seamless coordination with various departments are essential to optimising booking efficiency.

Key Responsibilities:

Reservations & Operations Management:

  • Oversee the
    daily operations of the reservations department
    , ensuring seamless booking experiences.
  • Develop and implement
    reservation policies, procedures, and best practices
    to enhance efficiency.
  • Ensure accurate room allocations, handling of
    special requests, group bookings, and VIP guests
    .
  • Maintain and update the
    reservation system
    , ensuring accuracy in room availability, rates, and booking details.

Revenue & Inventory Optimization:

  • Monitor and analyze
    reservation trends, occupancy rates, and booking patterns
    to maximize revenue.
  • Implement
    pricing strategies
    in coordination with the Revenue and Sales teams to optimize profitability.
  • Oversee
    inventory management
    across all booking channels, ensuring optimal room availability.

Guest Relations & Customer Service:

  • Handle
    guest inquiries, booking modifications, and complaints
    with professionalism and efficiency.
  • Ensure the team delivers
    high standards of customer service
    , enhancing the guest booking experience.
  • Address and resolve
    guest concerns related to reservations, cancellations, and special requests
    .

Team Leadership & Training:

  • Supervise, train, and mentor the reservations team to maintain excellence in customer service.
  • Conduct regular performance reviews and provide
    guidance for professional development
    .
  • Foster a positive work environment that promotes teamwork and operational efficiency.

Reporting & Analysis:

  • Prepare and present reports on
    reservation statistics, occupancy rates, booking trends, and revenue performance
    .
  • Provide insights and recommendations based on data analysis to improve business strategies.

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