
Assistant Reservations Manager
4 weeks ago
Job Summary
The Assistant Reservations Manager is responsible for overseeing the reservations team and ensuring smooth booking operations. This role focuses on maximising room occupancy, implementing effective reservation strategies, and delivering exceptional guest experiences. Strong leadership, revenue management expertise, and seamless coordination with various departments are essential to optimising booking efficiency.
Key Responsibilities:
Reservations & Operations Management:
- Oversee the
daily operations of the reservations department
, ensuring seamless booking experiences. - Develop and implement
reservation policies, procedures, and best practices
to enhance efficiency. - Ensure accurate room allocations, handling of
special requests, group bookings, and VIP guests
. - Maintain and update the
reservation system
, ensuring accuracy in room availability, rates, and booking details.
Revenue & Inventory Optimization:
- Monitor and analyze
reservation trends, occupancy rates, and booking patterns
to maximize revenue. - Implement
pricing strategies
in coordination with the Revenue and Sales teams to optimize profitability. - Oversee
inventory management
across all booking channels, ensuring optimal room availability.
Guest Relations & Customer Service:
- Handle
guest inquiries, booking modifications, and complaints
with professionalism and efficiency. - Ensure the team delivers
high standards of customer service
, enhancing the guest booking experience. - Address and resolve
guest concerns related to reservations, cancellations, and special requests
.
Team Leadership & Training:
- Supervise, train, and mentor the reservations team to maintain excellence in customer service.
- Conduct regular performance reviews and provide
guidance for professional development
. - Foster a positive work environment that promotes teamwork and operational efficiency.
Reporting & Analysis:
- Prepare and present reports on
reservation statistics, occupancy rates, booking trends, and revenue performance
. - Provide insights and recommendations based on data analysis to improve business strategies.
-
Assistant Reservations Manager
2 weeks ago
Goa, India Caravela Beach Resort Goa Full time ₹ 15,00,000 - ₹ 28,00,000 per yearJob SummaryThe Assistant Reservations Manager is responsible for overseeing the reservations team and ensuring smooth booking operations. This role focuses on maximising room occupancy, implementing effective reservation strategies, and delivering exceptional guest experiences. Strong leadership, revenue management expertise, and seamless coordination with...
-
Reservations Intern
2 weeks ago
Goa, India Jaglax Homes Full timeWe are on the lookout for a Reservations Intern to manage reservations inquiries and bookings for our exclusive villas in Siolim North Goa As a reservations intern, you will play a vital role in assisting our reservations team in managing villa bookings and ensuring exceptional guest experiences. You will gain hands-on experience in the hospitality industry...
-
Reservations Manager
14 hours ago
Goa, India byond boundrys private limited Full time ₹ 1,71,794 - ₹ 6,08,345 per yearJob Opening – Reservations ManagerLocation: Goa (On-site at Hotels/Villas/Serviced Apartments)Experience: 3–4 Years | Employment Type: Full-timeAbout the Role:Looking for an experienced Reservations Manager to handle bookings, guest communication, and OTA platforms, ensuring smooth operations and maximizing occupancy & revenue.Key Requirements:3+ yrs...
-
Reservation Supervisor
1 week ago
Goa, India QTONET PRIVATE LIMITED Full time ₹ 20,000 - ₹ 30,000 per yearJob Summary:We are seeking a detail-oriented and experienced Reservation Supervisor to oversee the daily operations of our reservations team. The ideal candidate will have a strong background in hotel reservations, excellent communication and leadership skills, and hands-on experience with IDS Software (Hotel Property Management System).Key...
-
Reservations Associate
1 day ago
Goa, Goa, India Marriott International, Inc Full time**Additional Information** **Job Number**25103908 **Job Category**Reservations **Location**Fairfield by Marriott Goa Benaulim, Benaulim Beach Road, South Goa, Goa, Goa, India, 403716 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....
-
Reservation Associate
1 week ago
Goa, India SINQ Hospitality Full timeAssisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by suggesting local tourist...
-
Mgr-Reservations
4 weeks ago
Goa, India St. Regis Hotels & Resorts Full timeAdditional InformationJob Number Job CategoryReservations LocationThe St. Regis Goa Resort, Mobor, Goa, India, India, VIEW ON MAP ScheduleFull Time Located Remotely?N Position TypeManagement Job SummaryResponsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales...
-
Reservations Executive
2 weeks ago
Goa, Goa, India Marriott International, Inc Full time**Additional Information** **Job Number**25145496 **Job Category**Reservations **Location**Courtyard by Marriott Goa Colva, Colva Beach Road, Goa, Goa, India, 403708 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or...
-
Reservations Executive
2 weeks ago
Goa, India Marriott International, Inc Full time**Job Number** 23197459 **Job Category** Reservations **Location** The St. Regis Goa Resort, 438 1 34 Mobor, Goa, India, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or...
-
Reservations Executive
5 days ago
Goa, India IHCL Full timeJob Responsibilities - Assists DOR in presenting the Room Revenue, Banquet & Outlet budget Revpar, Spa and other revenue centre budgets to DOSM. - Assists the DOR to ensure that EBITDA margins to be in line. - Assists the DOR ensure RevPar Leadership with consistent ADR increase thereby ensuring highest EBITDA for the hotel. - Ensure consistent revenue...