Reservations Executive

10 hours ago

Goa, India IHCL Full time

Job Responsibilities
- Assists DOR in presenting the Room Revenue, Banquet & Outlet budget Revpar, Spa and other revenue centre budgets to DOSM.
- Assists the DOR to ensure that EBITDA margins to be in line.
- Assists the DOR ensure RevPar Leadership with consistent ADR increase thereby ensuring highest EBITDA for the hotel.
- Ensure consistent revenue generation through GDS channels.

'*Ensures that the BAR & rate slab pricing is fixed as per the schedule.
- Conducts competition analysis for effective hotel pricing.
- Creates pricing strategies for revenue miximization during Peak, Shoulder & Lean periods.
- Ensures to do room revenue forecasting in a timely manner.
- Generates revenue reports for revenue analysis on monthly basis.
- Guides the reservation team for effective inventory management to optimize room category revenue generation.
- Ensure prompt & accurate reverts for all room related queries by the reservation team.
- Identifies departmental and individual training needs, develops training calenders, conducts training and recommends suitable training programs to address individual capability gaps. Participates in certification of team members in key skills. Ensures self and directly reporting managers attend appropriate core training classes.
- Demonstrates a culture of recognition by actively participating in the STARS (Special Thanks and Recognition System) Program.
- Demonstrates a culture of Trust, Awareness and Joy by conducting departmental meetings, reviewing V-Connect feedback, drawing and implementing suitable action plans.
- Reviews audit findings - Safety/Hygiene and TPAM (Taj Positive Assurance Model) and takes corrective measures to ensure full compliance.
- Prepares the internal audit checklists as per the IHCL Safety Guidelines.
- Adheres to all departmental legal compliances.
- Identify risks and develop HIRA (Hazard Identification and Risk Assessment).
- Adheres to roles and responsibilities pertaining to safety as defined by the hotel from time to time as per the PCM (Progressive Consequence Management) SOP and IMBC (Incident Management and Business Continuity).

Job Requirements

Revenue Executive is responsible for helping the Director of Revenue of the hotel in providing information on OTA channels & accurate content about the hotel accross channels. Manages day-to-day activities related to the revenue and reservation function with a focus on building long-term, value-based customer relationships that enable achievement of hotel sales objectives, to develop strategies to maximize revpar, profitabilty and grow market share.

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