Customer Support

4 weeks ago

Pune, India Centralogic Full time

Job Title: Customer Support

Location: Hinjewadi Phase 1, Pune

Company Overview: Join one of the fastest-growing IT services companies, where innovation and cutting-edge technology drive our growth. We deliver scalable, data-driven solutions to global clients.

Job Summary:

We are seeking a motivated and customer-focused Customer Support Executive to join our growing team. The ideal candidate will have a passion for helping customers, resolving issues, and ensuring a seamless experience with our products and services. You will be responsible for handling queries, managing escalations, and using CRM tools to deliver timely, effective solutions. By maintaining high levels of professionalism and empathy, you will play a key role in driving customer satisfaction and long-term client relationships.

Key Responsibilities:

  • Handle customer queries and complaints through calls, emails, and chat in a professional and timely manner.
  • Maintain accurate records of customer interactions and update information in CRM tools.
  • Provide product/service information and resolve customer issues effectively.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Ensure high levels of customer satisfaction through active listening and empathy.
  • Meet performance targets related to response time, resolution rate, and quality.

Skills and Qualifications:

  • 1-2 years of experience in Customer Support or related roles.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and critical thinking abilities.
  • Familiarity with CRM tools (e.g., Zendesk, Freshdesk, or similar).
  • Ability to multitask and manage time effectively.
  • Patience, empathy, and a customer-first attitude.
  • Bachelors degree preferred; relevant experience in customer support will be an added advantage.

Working Conditions:

This is a full-time position based in our office. The successful candidate will be required to work Monday through Friday during regular business hours. The office environment is professional, fast-paced, and dynamic, with a focus on teamwork and collaboration

  • Customer Support

    1 week ago

    Pune, India SKYLARK HR SOLUTIONS Full time

    ROLE: CUSTOMER SUPPORT EXPERIENCE:1+ YEARS LOCATION: PUNE SALARY: UP TO 5 LPA MUST SKILLS: Should have experience in telecom industry and customer support (international support) **Job description**: - **Excellent communication skills to attend/resolve client issues on calls/chat/mail.**: - **Communication scale - CEFR :C1, C2**: - **Analytical...

  • Customer Support

    6 days ago

    Pune, India Simplifai Full time

    Simplifai is a Global IT company specializing in process automation with help of Artificial Intelligence. We are looking for Technical Support Engineer at our Baner, Pune Office. Job description - Responsible for 1st and 2nd line support for our customers using Simplifai's Digital Employees - Respond to customers within SLAs with proper plan for...

  • Admin Support

    4 weeks ago

    Pune, India Rudrasiddhi Support Services (opc) Pvt. Full time

    Responsibilities: * Manage office operations: administrative support, coordination, travel arrangements * Maintain confidentiality: sensitive information handling * Provide exceptional customer service: front desk duties

  • Customer Support

    2 weeks ago

    Pune, India Capsilon Software Pvt. Ltd. Full time

    Identify customer needs and help customers use specific features. - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users). - Update our internal databases with information about technical issues and useful discussions with customers. - Monitor customer complaints on social media and reach out to provide...

  • Customer Support

    1 week ago

    Pune, India SKYLARK HR SOLUTIONS Full time

    **Job description**: - Excellent communication CEFR B2, C1, C2. - Mandatory B2C voice process experience (B2B will not be considered) - Customer service experience into telecom industry is must. - Excellent communication skills to attend/resolve client issues on calls/chat/mail. - Analytical problem solvers who will understand issues and to resolve customer...

  • Customer Support

    1 week ago

    Pune, India Lancesoft Full time

    Company : Infosys BPM profile : Customer support Associate Qualification : Graduation Experience : 1 year Location : Pune **Responsibilities**: - Excellent communication skills to attend/resolve client issues on calls/chat/mail. - Communication scale - **CEFR :C1, C2**: - Analytical problem solvers who will understand issues and to resolve customer...

  • Customer Support

    2 days ago

    Pune, India Lancesoft Full time

    Company : Infosys BPM profile : Customer support Associate Qualification : Graduation Experience : 1 year Location : Pune **Responsibilities**: - Excellent communication skills to attend/resolve client issues on calls/chat/mail. - Communication scale - **CEFR :C1, C2**: - Analytical problem solvers who will understand issues and to resolve customer...

  • Customer Support

    1 week ago

    Pune, India i2e Consulting Pvt. Ltd. Full time

    1.Fluent in English/Hindi/Marathi Language 3. Identify customer needs and help customers for required products 4. Analyze and report for the service and sales requirements generated and attained 5. Update our internal databases with information about technical issues and useful discussions with customers 6. Monitor customer complaints on all platforms...

  • Customer Support

    1 week ago

    Pune, India Lancesoft Full time

    Company : Infosys profile : Customer support Associate Qualification : Graduation Experience : Fresher - 1 year Location : Pune Language : English **Job Types**: Full-time, Regular / Permanent **Salary**: Up to ₹240,000.00 per year Schedule: - Day shift Ability to commute/relocate: - Bangalore, Karnataka: Reliably commute or planning to relocate...

  • Customer Support

    1 week ago

    Pune, India Solar Square Full time

    Minimum Required Experience : 3 years Full Time **Skills**: - Customer Handling- Customer Success- Customer Retention StrategiesDescription **About SolarSquare Energy Pvt Ltd** - SolarSquare is one of India's top 10 Rooftop solar companies enabling homes & housing societies across India to go solar. We are a team of hustlers and mission-driven...