Application Support Specialist

1 week ago

Greater Delhi Area, India Prospecta Software Full time

About Prospecta

Founded in 2002 in Sydney, Australia, with additional offices in India, North America, Canada, and a local presence in Europe, the UK, and Southeast Asia.

Prospecta began with a mission to provide top-tier data management and automation software for enterprise clients. Over the years, we have grown into a leading data management software company. Our flagship product, MDO (Master Data Online), is an enterprise Master Data Management (MDM) platform that facilitates comprehensive data management processes—from creating accurate, compliant, and relevant master data to efficient data disposal. We have established robust processes in asset-intensive industries such as Energy and Utilities, Oil and Gas, Mining, Infrastructure, and Manufacturing.

Culture at Prospecta

At Prospecta, our culture is centred around growth and the excitement of embracing new challenges. We have a passionate team that collaborates seamlessly to create value for our customers. Our diverse backgrounds make Prospecta an exhilarating place to work, bringing a rich tapestry of perspectives and ideas.

We strive to foster an environment that is focused on both professional and personal development. Career progression here isn't just about climbing a ladder—it's about experiencing a continuous flow of exciting, meaningful opportunities that enhance personal development and technical mastery, all under the mentorship of exceptional leaders. Our interconnected organizational structure focuses on agility, responsiveness, and achieving tangible outcomes.

If you're someone who thrives in a dynamic environment, enjoys wearing multiple hats, and is willing to go the extra mile to achieve goals, Prospecta is the workplace for you. We courageously push boundaries in everything we do, while sharing a sense of fun and celebrating both small and big wins.

About the Job

Position: Support Engineer

Location: Noida and Gurgaon

Role Summary: As a Support Specialist, you will play a crucial role in ensuring customer satisfaction and smooth operations within the organization. Your primary responsibility will be to assist customers with technical issues, product inquiries, and general support needs. You will act as a liaison between customers and internal teams, providing timely and effective solutions to problems while maintaining a positive and professional demeanor.

Key Responsibilities

  • Respond promptly to customer incident via support.
  • Provide accurate information and guidance to customers regarding product features, troubleshooting steps, and account management.
  • Ensure high levels of customer satisfaction through excellent service and problem resolution.
  • Follow predefined troubleshooting steps and knowledge base articles to resolve common issues.
  • Identify issues that require escalation to Level 2 or Level 3 support teams due to complexity or severity.
  • Follow up with customers and internal team to ensure escalated issues are resolved quickly.

Must have

  • Bachelor’s degree in information security, Computer Science, or a related field. Master's degree preferred.
  • Prior experience in a customer service or technical support role preferred.
  • Year of experience 6 months to 2 yrs.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
  • Technical aptitude with the ability to troubleshoot software, hardware, and network issues.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work effectively in a fast-paced environment and prioritize tasks.

What will you get?

Growth Path:

At Prospecta, your career journey is one of growth and opportunity. Here, depending on your career journey you can either kickstart your career or accelerate your professional development in a dynamic environment. Your success is our priority, and as you demonstrate your abilities and achieve results, you'll have the chance to quickly advance into the leadership role of leading the team. We're committed to helping you elevate your experience and skillsets, providing you with the tools, support, and opportunities to reach new heights in your career.

Benefits:

  • Competitive salary;
  • Health insurance;
  • Paid time off and holidays;
  • Hybrid working model;
  • Continuous learning and career progression;
  • Work onsite at our other office locations and/or client sites;
  • Annual company events and workshops

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