Customer relationship management executive

3 weeks ago

North Goa, India ALYF Full time

Job Title: Customer Relationship Executive Location: Goa Company: SOAL – Vacation Rental Management Experience: 3 – 5 years in client servicing, hospitality, real estate, or relationship management Budget : upto 5 lacs P. A About SOAL Soal is a premium vacation rental management company committed to maximizing rental income for homeowners while delivering five-star guest experiences. From full-service property care to seamless guest management, we handle it all so our partners enjoy a worry-free ownership experience. Role Overview As a Customer Relationship Manager at Soal, you will be the face of our brand for property owners. You’ll play a key role in maintaining long-term relationships, managing critical operations, and driving growth through new acquisitions and referrals. Key Responsibilities · Owner Relationship Management: Serve as the primary point of contact for homeowners; build trust and long-term rapport through consistent and meaningful communication. · Regular Engagement: Schedule and conduct regular calls, meetings, and property visits to address concerns, update owners on performance, and share insights. · MIS Management & Reviews: Maintain updated MIS reports and dashboards. Present performance metrics, rental reports, and property updates to homeowners regularly. · Issue Resolution: Handle owner escalations with speed and empathy. Coordinate with internal teams to resolve operational issues and ensure owner satisfaction. · Referrals & Growth: Encourage and convert referrals from existing owners for both ALYF and Stay ALYF business lines. · Agreement Management: Oversee onboarding, renewals, and execution of property management agreements in coordination with the legal and operations teams. · New Property Acquisition: Actively identify and onboard new properties by pitching Stay ALYF’s value proposition to prospective homeowners. Requirements · 3–5 years of experience in relationship management, sales, hospitality, or real estate · Excellent communication, negotiation, and interpersonal skills · Strong problem-solving mindset with a customer-first approach · Proficiency in using CRMs, Excel, and Google Workspace tools · High ownership and accountability, with the ability to work independently · Willingness to travel locally for meetings and property visits What You’ll Love About Working with Us · A dynamic, people-first company culture · Exposure to the luxury hospitality and real estate ecosystem · Growth opportunities across multiple business verticals · A chance to build meaningful relationships with HNIs and property owners

  • Customer Relationship Management Executive

    3 weeks ago

    North Goa, India ALYF Full time

    Job Title:  Customer Relationship Executive Location:  Goa Company:  SOAL – Vacation Rental Management Experience:  3 – 5 years in client servicing, hospitality, real estate, or relationship management Budget : upto 5 lacs P.A About SOAL Soal is a premium vacation rental management company committed to maximizing rental income for homeowners while...

  • Customer Relationship Management Executive

    3 weeks ago

    North Goa, India ALYF Full time

    Job Title: Customer Relationship Executive Location: GoaCompany: SOAL – Vacation Rental ManagementExperience: 3 – 5 years in client servicing, hospitality, real estate, or relationship managementBudget : upto 5 lacs P.AAbout SOALSoal is a premium vacation rental management company committed to maximizing rental income for homeowners while delivering...

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