Customer Relationship Management Executive

3 weeks ago

North Goa, India ALYF Full time

Job Title: Customer Relationship Executive

Location: Goa

Company: SOAL – Vacation Rental Management

Experience: 3 – 5 years in client servicing, hospitality, real estate, or relationship management

Budget : upto 5 lacs P.A


About SOAL

Soal is a premium vacation rental management company committed to maximizing rental income for homeowners while delivering five-star guest experiences. From full-service property care to seamless guest management, we handle it all so our partners enjoy a worry-free ownership experience.


Role Overview

As a Customer Relationship Manager at Soal, you will be the face of our brand for property owners. You’ll play a key role in maintaining long-term relationships, managing critical operations, and driving growth through new acquisitions and referrals.


Key Responsibilities

· Owner Relationship Management:

Serve as the primary point of contact for homeowners; build trust and long-term rapport through consistent and meaningful communication.

· Regular Engagement:

Schedule and conduct regular calls, meetings, and property visits to address concerns, update owners on performance, and share insights.

· MIS Management & Reviews:

Maintain updated MIS reports and dashboards. Present performance metrics, rental reports, and property updates to homeowners regularly.

· Issue Resolution:

Handle owner escalations with speed and empathy. Coordinate with internal teams to resolve operational issues and ensure owner satisfaction.

· Referrals & Growth:

Encourage and convert referrals from existing owners for both ALYF and StayALYF business lines.

· Agreement Management:

Oversee onboarding, renewals, and execution of property management agreements in coordination with the legal and operations teams.

· New Property Acquisition:

Actively identify and onboard new properties by pitching StayALYF’s value proposition to prospective homeowners.


Requirements

· 3–5 years of experience in relationship management, sales, hospitality, or real estate

· Excellent communication, negotiation, and interpersonal skills

· Strong problem-solving mindset with a customer-first approach

· Proficiency in using CRMs, Excel, and Google Workspace tools

· High ownership and accountability, with the ability to work independently

· Willingness to travel locally for meetings and property visits


What You’ll Love About Working with Us

· A dynamic, people-first company culture

· Exposure to the luxury hospitality and real estate ecosystem

· Growth opportunities across multiple business verticals

· A chance to build meaningful relationships with HNIs and property owners

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