
Customer Relationship Management Executive
3 days ago
Job Title: Customer Relationship Executive
Location: Goa
Company: SOAL – Vacation Rental Management
Experience: 3 – 5 years in client servicing, hospitality, real estate, or relationship management
Budget : upto 5 lacs P.A
About SOAL
Soal is a premium vacation rental management company committed to maximizing rental income for homeowners while delivering five-star guest experiences. From full-service property care to seamless guest management, we handle it all so our partners enjoy a worry-free ownership experience.
Role Overview
As a Customer Relationship Manager at Soal, you will be the face of our brand for property owners. You’ll play a key role in maintaining long-term relationships, managing critical operations, and driving growth through new acquisitions and referrals.
Key Responsibilities
· Owner Relationship Management:
Serve as the primary point of contact for homeowners; build trust and long-term rapport through consistent and meaningful communication.
· Regular Engagement:
Schedule and conduct regular calls, meetings, and property visits to address concerns, update owners on performance, and share insights.
· MIS Management & Reviews:
Maintain updated MIS reports and dashboards. Present performance metrics, rental reports, and property updates to homeowners regularly.
· Issue Resolution:
Handle owner escalations with speed and empathy. Coordinate with internal teams to resolve operational issues and ensure owner satisfaction.
· Referrals & Growth:
Encourage and convert referrals from existing owners for both ALYF and StayALYF business lines.
· Agreement Management:
Oversee onboarding, renewals, and execution of property management agreements in coordination with the legal and operations teams.
· New Property Acquisition:
Actively identify and onboard new properties by pitching StayALYF’s value proposition to prospective homeowners.
Requirements
· 3–5 years of experience in relationship management, sales, hospitality, or real estate
· Excellent communication, negotiation, and interpersonal skills
· Strong problem-solving mindset with a customer-first approach
· Proficiency in using CRMs, Excel, and Google Workspace tools
· High ownership and accountability, with the ability to work independently
· Willingness to travel locally for meetings and property visits
What You’ll Love About Working with Us
· A dynamic, people-first company culture
· Exposure to the luxury hospitality and real estate ecosystem
· Growth opportunities across multiple business verticals
· A chance to build meaningful relationships with HNIs and property owners
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