Community Specialist

3 weeks ago

Bengaluru, India Propelld Full time

Job Description


Experience - 6months to 2years


1. Content Creation and Curation:

  • Assist in creating engaging content for social media platforms, blogs, forums, and other community channels.
  • Curate relevant and trending content to share with the community.
  • Help in developing multimedia content such as images, videos, and infographics.


2.Community Engagement:

  • Monitor community interactions and respond to comments, questions, and messages promptly.
  • Foster positive community interaction by encouraging discussions and participation.
  • Identify and engage with community influencers and advocates.


3.Support and Customer Service:

  • Provide support to community members by addressing their concerns and troubleshooting issues.
  • Escalate critical issues to senior community managers or relevant departments.
  • Maintain a FAQ section or help guide for common questions and issues.


4.Event Planning and Coordination:

  • Assist in organizing virtual events, webinars, and community meet-ups.
  • Coordinate with speakers, attendees, and other stakeholders to ensure smooth event execution.
  • Promote events through community channels to increase participation.


5.Analytics and Reporting:

  • Track and report on community metrics such as growth, engagement, and sentiment.
  • Analyze data to identify trends and areas for improvement.
  • Provide insights and recommendations based on community feedback and data analysis.


6.Strategy and Development:

  • Assist in developing community growth strategies and content calendars.
  • Contribute ideas for community engagement initiatives and campaigns.
  • Stay updated with industry trends and best practices to enhance community management efforts.


7.Collaboration:

  • Work closely with marketing, PR, and other departments to align community activities with overall company goals.
  • Collaborate with content creators, designers, and developers to produce community-centric content and features.
  • Support cross-functional projects that involve community input or participation.


8.Administrative Tasks:

  • Maintain community management tools and platforms.
  • Keep records of community interactions and feedback.
  • Assist with other administrative tasks as needed.


To excel , a combination of soft and technical skills is required. Here are the key skills needed:

  • Excellent written and verbal communication abilities in English and Hindi.
  • Proficiency with social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn).
  • Familiarity with community management tools (e.g., Hootsuite, Buffer, Sprout Social).
  • Basic knowledge of content creation tools (e.g., Canva, Adobe Creative Suite).
  • Proficiency in using analytics tools (e.g., Google Analytics, social media insights).
  • Knowledge of branding and how to maintain a consistent brand voice.

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