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Community Specialist

2 months ago

Bengaluru, India Propelld Full time
Job Description

Experience - 6months to 2years

1. Content Creation and Curation:Assist in creating engaging content for social media platforms, blogs, forums, and other community channels.Curate relevant and trending content to share with the community.Help in developing multimedia content such as images, videos, and infographics.

2.Community Engagement:Monitor community interactions and respond to comments, questions, and messages promptly.Foster positive community interaction by encouraging discussions and participation.Identify and engage with community influencers and advocates.

3.Support and Customer Service:Provide support to community members by addressing their concerns and troubleshooting issues.Escalate critical issues to senior community managers or relevant departments.Maintain a FAQ section or help guide for common questions and issues.

4.Event Planning and Coordination:Assist in organizing virtual events, webinars, and community meet-ups.Coordinate with speakers, attendees, and other stakeholders to ensure smooth event execution.Promote events through community channels to increase participation.

5.Analytics and Reporting:Track and report on community metrics such as growth, engagement, and sentiment.Analyze data to identify trends and areas for improvement.Provide insights and recommendations based on community feedback and data analysis.

6.Strategy and Development:Assist in developing community growth strategies and content calendars.Contribute ideas for community engagement initiatives and campaigns.Stay updated with industry trends and best practices to enhance community management efforts.

7.Collaboration:Work closely with marketing, PR, and other departments to align community activities with overall company goals.Collaborate with content creators, designers, and developers to produce community-centric content and features.Support cross-functional projects that involve community input or participation.

8.Administrative Tasks:Maintain community management tools and platforms.Keep records of community interactions and feedback.Assist with other administrative tasks as needed.

To excel , a combination of soft and technical skills is required. Here are the key skills needed:Excellent written and verbal communication abilities in English and Hindi.Proficiency with social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn).Familiarity with community management tools (e.g., Hootsuite, Buffer, Sprout Social).Basic knowledge of content creation tools (e.g., Canva, Adobe Creative Suite).Proficiency in using analytics tools (e.g., Google Analytics, social media insights).Knowledge of branding and how to maintain a consistent brand voice.