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CRM L2 Support Engineer"

4 weeks ago

Radisson Hyderabad Hitec City, India WillWareTechnologies Full time

Role: CRM L2 Support Engineer
Company Name: WillWare Technologies
Work Mode: Hybrid/Full-time
Experience: 4 + Years
Job Summary: 4-6 years experienced profiles with experience in Ecommerce domain and the technical knowledge listed below for L2 support. Good communication and customer handling skills mandatory.Technical skills:

  • Good experience in SQL database
  • Knowledge of Loyalty application
  • Exposure to GCP, Azure cloud services.
  • Experience in handling API related issues, calling API using Postman or similar tools.
  • Knowledge integration with SFCC, SFMC would be needed.
  • Experience Ecommerce platforms, domain

Incident Management:

  • 2-3 years exposure in application support / Sustain.
  • Knowledge on ITIL process.
  • Respond to and resolve support tickets within agreed-upon service level agreements
  • (SLAs).
  • Document and track incidents, providing timely updates to stakeholders on the
  • resolution progress.
  • Conduct root cause analysis for recurring issues to prevent future occurrences.

Job Type: Full-time

Work Location: In person