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CRM L2 Support Engineer"
4 weeks ago
Role: CRM L2 Support Engineer
Company Name: WillWare Technologies
Work Mode: Hybrid/Full-time
Experience: 4 + Years
Job Summary: 4-6 years experienced profiles with experience in Ecommerce domain and the technical knowledge listed below for L2 support. Good communication and customer handling skills mandatory.Technical skills:
- Good experience in SQL database
- Knowledge of Loyalty application
- Exposure to GCP, Azure cloud services.
- Experience in handling API related issues, calling API using Postman or similar tools.
- Knowledge integration with SFCC, SFMC would be needed.
- Experience Ecommerce platforms, domain
Incident Management:
- 2-3 years exposure in application support / Sustain.
- Knowledge on ITIL process.
- Respond to and resolve support tickets within agreed-upon service level agreements
- (SLAs).
- Document and track incidents, providing timely updates to stakeholders on the
- resolution progress.
- Conduct root cause analysis for recurring issues to prevent future occurrences.
Job Type: Full-time
Work Location: In person