Senior Manager, ISV Partnerships

4 days ago

bangalore, India Whatfix Full time

Who are we?

Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback.

With product analytics and AI, Whatfix enables scalable success with technology, maximising productivity, and leveraging data-driven insights for better decision-making.


The company has seven offices globally in the US, India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the world.

Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments.


“Hustle Mode ON” is the motto we live by.


  • Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and Cisco.
  • With YoY revenue growth of over 65%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list.
  • Recognized by Forrester and Everest Group as a 'Leader' in the digital adoption space, and listed by LinkedIn among one of the Top 5 startups in India in 2020
  • Listed in Deloitte Technology Fast 500™ among fastest-growing companies in North America for 2022 and 2021 and recognized as Great Place to Work 2022-2023
  • Our Customer centricity is evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights


We are looking for a People Manager for ISV Partner Development to join our team in Bangalore. This role will involve managing a team focused on developing and nurturing global partnerships, with a primary focus on the North American market. (We are looking for candidates willing to work in the East Coast time zones)


Qualifications:

  • 9+ years of experience in technology partnerships or similar partner/client-facing roles at a top technology or market-leading company.
  • Proven track record of building long-term (international) strategic relationships, preferably in the B2B SaaS market.
  • Experience in managing teams in a fast-paced, ever-changing, startup environment.
  • Ability to work across multiple time zones.
  • Bachelor’s degree in Business, Marketing, or a related field.
  • Proven experience in partner management, preferably in the technology or software industry.
  • Strong negotiation and contract management skills.
  • Excellent communication and interpersonal skills.
  • Demonstrated ability to collaborate with cross-functional teams.
  • Analytical mindset with the ability to track and report on key metrics.
  • Knowledge of industry trends and competitive landscapes.
  • Ability to travel as needed.


People Management Skills:

  • Strong leadership skills with the ability to motivate and inspire team members.
  • Experience in performance management, including setting objectives, providing feedback, and conducting performance reviews.
  • Ability to manage and resolve conflicts effectively within the team.
  • Excellent coaching and mentoring skills to support the professional development of team members.
  • Strong organizational skills to manage team activities and ensure alignment with business goals.
  • Ability to foster a positive and inclusive team culture.
  • Experience in recruitment and onboarding of new team members.


Responsibilities:


Team Leadership and Development:

  • Lead and manage a team of partnership development professionals.
  • Provide guidance, mentorship, and support to team members to ensure their professional growth and success.
  • Foster a collaborative and high-performance team culture.


Partnership Development:

  • Oversee the initiation and cultivation of relationships with key decision-makers at ISVs.
  • Ensure the establishment of mutually agreed partnership objectives and alignment with internal and partner leadership.
  • Collaborate with internal teams to align partnership strategies with overall business goals.
  • Maintain cadence with key contacts at all levels of the partner organization to ensure continual monitoring, remediation, and achievement of key objectives.


Collaboration and Communication:

  • Facilitate communication and collaboration between internal teams and ISV partners.
  • Act as a liaison between technical and business teams to ensure successful integration and product development.


Performance Tracking and Reporting:

  • Define and monitor key performance indicators (KPIs) for ISV partnerships.
  • Prepare regular reports on partnership performance and provide insights for improvement.


Sales and Marketing Coordination:

  • Coordinate efforts between sales and marketing teams from both organizations to drive joint initiatives.
  • Develop and execute co-marketing campaigns and sales enablement activities in collaboration with ISV partners.


Strategic Planning:

  • Develop and execute strategic plans for each ISV partner to maximize joint business opportunities.
  • Stay informed about industry trends and competitor activities to identify new partnership opportunities.


Training and Enablement:

  • Provide training and enablement resources to ISV partners to ensure a strong understanding of our products and services.
  • Support partners in the development of joint marketing and sales activities.


Issue Resolution:

  • Address and resolve any issues or conflicts that may arise during the course of the partnership.
  • Work closely with cross-functional teams to ensure timely issue resolution


We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;


We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status

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