Application Support Specialist

1 month ago

Kolkata, India RS Software Full time
Job Title: Application Support ManagerLocation:

KolkataExp: 8-10

About RS SoftwareRS Software builds global, national and enterprise payment platforms, and has presence in four continents. The product suite combines with knowledge systems built over 30 years, delivering mission-critical payment solutions that combine innovation and entrepreneurship to create the new gold standard for digital payments. With approximately 40% of the global digital payment volumes in 2021 processed on platforms built by RS Software, the vision is to deliver Payments at the Speed of Thought.RS Software is focused on the global payments modernization market, providing large-scale, high-performance payment systems, serving central Infrastructures, financial institutions, payment network providers, payment processors and software companies providing products to the payment industry. The company's product suite offers ISO 20022 ready, open payments architecture using a cloud-based microservices framework - optimizing costs, seamless integrations with commoditized products, and accelerates the pace of adoption.The company’s solutions today are installed in 12 of the top 20 banks in India, and the four major platforms built by RS Software cumulatively process annually 350+ billion transactions world-wide, giving the company a rare track record in the payments domain. RS Software’s product suite is getting recognized in some important markets, which is creating strategic partnerships, the foundation for the company’s long-term growth.RS Software has bult India’s digital payment infrastructure, the three major payment platforms, which are transforming the lives of a billion+ people.Instant digital payment platform (UPI)Bill payment platform - Bharat Bill Payment System (BBPS)Enterprise Fraud and Risk Management (EFRM)

Why RS Software?RS provides a unique experience of engaging in some world class product development and prestigious large scale payment platforms that caters to billions of peopleWe provide opportunity to learn and develop high throughput transaction processing systemsRS Software is one of the few technology and payment solutions providers where talented individuals have the opportunity to work on cutting-edge, complex, and mission-critical IT projects. We offer ample career opportunities to hardworking and skilled employees.Our Talent Management Program is specifically designed to identify the interests of each employee and match them with suitable career paths within their desired domains, allowing them to make the best possible use of their skillsets in reaching their goals.We invest in the knowledge and skill development of our employees with RS School of Payments – the industry’s most comprehensive training platform. There are three main areas of focus that the Academy and School address: current technology skills, professional development and payments domain knowledge.Our customized training program, well-defined career mapping process and comprehensive appraisal system is designed to help every employee achieve their goals.To address the challenges of relocation, we offer employees coming from other regions reimbursement for expenses associated with their moves as well as complimentary interim facilities, such as guesthouse accommodations, to ease the transition. We also assist employees with finding suitable housing.

Position Overview:The Application Support Manager is responsible for managing the support, maintenance, and enhancement of enterprise applications to ensure optimal performance and user satisfaction. This role involves leading a team of application support specialists, collaborating with various stakeholders, and implementing best practices to address technical issues and improve system functionality.

Key Responsibilities:Team Leadership:

Supervise and mentor a team of application support professionals, providing guidance, training, and performance evaluations.Application Maintenance:

Oversee the day-to-day support and maintenance of enterprise applications, ensuring they operate efficiently and meet user needs.Issue Resolution:

Act as the escalation point for complex application issues, managing and resolving incidents, and ensuring timely resolution of critical problems.Collaboration:

Work closely with IT teams, developers, and business users to understand application requirements, provide feedback, and coordinate on application enhancements and updates.Performance Monitoring and Preventive Maintenance:

Implement and manage monitoring tools to track application performance, identify issues, and proactively address potential problems before they impact users.Documentation:

Maintain comprehensive documentation for application configurations, support procedures, and troubleshooting steps to ensure consistency and knowledge transfer.Process Improvement:

Develop and enforce best practices for application support processes, including incident management, problem resolution, and change management.Vendor Management:

Manage relationships with third-party vendors and service providers to ensure service level agreements (SLAs) are met and any issues are promptly addressed.User Support:

Ensure high levels of user satisfaction by addressing and resolving user-reported issues and providing guidance on application usage.Reporting:

Generate and analyze reports on application performance, support metrics, and incident trends to inform management decisions and drive continuous improvement.Round the Clock Support:

Manage support specialists in shifts asper roster and ensure overlap and handover of knowledge and progress so that critical incidents get required focus and timely closure.

Qualifications:Education:

Bachelor’s degree in computer science, information technology, or a related field. Advanced degrees or certifications (e.g., ITIL) are a plus.Experience:

8+ years of experience in application support or a related field, with at least 2 years in a managerial or leadership role.Technical Skills:

Strong understanding of application support processes, troubleshooting methodologies, and familiarity with various software applications and technologies like Java 17, Microservices, Spring Boot, Spring Integrator, Junit, SQL, DevOps, and Postgres.Leadership Skills:

Proven ability to lead and develop a team, manage priorities, and drive results in a fast-paced environment.Communication Skills:

Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.Analytical Skills:

Strong problem-solving abilities, with a keen eye for detail and the capacity to analyze complex issues and develop effective solutions.Project Management:

Experience with project management principles and practices, including the ability to manage multiple tasks and projects simultaneously.

Working Conditions:Work Environment:

Primarily office-based with occasional remote work flexibility.Hours:

Full-time position with potential for on-call support or extended hours during critical incidents.

  • Application Support Specialist

    1 month ago

    Kolkata, West Bengal, India RS Software Full time

    About the RoleThe Application Support Manager is a crucial position at RS Software, responsible for ensuring the optimal performance and user satisfaction of our enterprise applications.Key ResponsibilitiesTeam Leadership: Supervise and mentor a team of application support specialists, providing guidance, training, and performance evaluations to ensure they...

  • Application Support Specialist

    2 months ago

    kolkata, India RS Software Full time

    Job Title: Application Support Manager Location: Kolkata Exp: 8-10 About RS Software RS Software builds global, national and enterprise payment platforms, and has presence in four continents. The product suite combines with knowledge systems built over 30 years, delivering mission-critical payment solutions that combine innovation and entrepreneurship to...

  • Application Support Specialist

    2 months ago

    kolkata, India RS Software Full time

    Job Title: Application Support Manager Location: Kolkata Exp: 8-10 About RS Software RS Software builds global, national and enterprise payment platforms, and has presence in four continents. The product suite combines with knowledge systems built over 30 years, delivering mission-critical payment solutions that combine innovation and entrepreneurship to...

  • Application Support Specialist

    2 months ago

    Greater Kolkata Area, India RS Software Full time

    Job Title: Application Support ManagerLocation: KolkataExp: 8-10About RS SoftwareRS Software builds global, national and enterprise payment platforms, and has presence in four continents. The product suite combines with knowledge systems built over 30 years, delivering mission-critical payment solutions that combine innovation and entrepreneurship to create...

  • Rs software | application support specialist

    2 days ago

    Kolkata, India RS Software Full time

    Job Title: Application Support ManagerLocation: KolkataExp: 8-10About RS SoftwareRS Software builds global, national and enterprise payment platforms, and has presence in four continents. The product suite combines with knowledge systems built over 30 years, delivering mission-critical payment solutions that combine innovation and entrepreneurship to create...

  • Enterprise Application Support Lead

    1 week ago

    Kolkata, West Bengal, India RS Software Full time

    About RS SoftwareRS Software is a leading provider of global payment platforms, with a presence in four continents and over 30 years of experience in knowledge systems. Our mission-critical payment solutions combine innovation and entrepreneurship to create the new gold standard for digital payments.We have built global, national, and enterprise payment...

  • Technical Support Specialist

    3 days ago

    Kolkata, West Bengal, India Origent Technologies Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Origent Technologies. As a Technical Support Specialist, you will play a critical role in providing exceptional customer support for our SaaS product offerings.About Origent TechnologiesOrigent Technologies is a software development company with over 27 years of...

  • Gloves Specialist Support Assistant

    5 days ago

    Kolkata, West Bengal, India S M Exports - Kolkata. Gloves Specialist Full time

    About UsS M Exports - Kolkata is a 34-year-old export firm that specializes in manufacturing and exporting leather gloves and woven clothing.Please visit our website www.smexports.com to learn more about our business.Job DescriptionThis full-time on-site role as an Executive Secretary will provide high-level administrative support by conducting research,...

  • Application Specialist, North India

    2 weeks ago

    Kolkata, West Bengal, India Danaher Full time

    Unlock Your Potential in Diagnostic SolutionsWe are seeking an experienced Application Specialist to join our team in Agra, Uttar Pradesh. This exciting opportunity will enable you to leverage your technical expertise and passion for diagnostic solutions to drive business growth and improve patient outcomes.About the Role:This position is a part of our...

  • Operations Management Specialist

    2 weeks ago

    Kolkata, West Bengal, India S M Exports - Gloves Specialist Full time

    About UsS M Exports - Gloves Specialist is a 36-year-old company based in Kolkata, specializing in manufacturing and exporting high-quality leather gloves.Job OverviewWe are seeking an experienced Production Coordinator to oversee the production process, coordinate with various teams, ensure timely delivery of products, and maintain quality...

  • Clinical Application Specialist

    4 weeks ago

    kolkata, India Noccarc Full time

    About Noccarc:Noccarc specializes in designing and manufacturing of Smart Medical Devices and an integrated Digital Platform for ICUs, revolutionizing ICU operations and management. Our devices adhere to international standards such as US-FDA and CE guidelines, competing strongly with top international products.With over 9 patents, our dynamic in-house R&D...

  • Clinical application specialist

    3 weeks ago

    Kolkata, India Noccarc Full time

    About Noccarc:Noccarc specializes in designing and manufacturing of Smart Medical Devices and an integrated Digital Platform for ICUs, revolutionizing ICU operations and management. Our devices adhere to international standards such as US-FDA and CE guidelines, competing strongly with top international products.With over 9 patents, our dynamic in-house R&D...

  • Application Specialist, Agra

    6 months ago

    Kolkata, India Danaher Full time

    At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again...

  • Gloves Specialist Coordinator

    6 days ago

    Kolkata, West Bengal, India S M Exports - Kolkata. Gloves Specialist Full time

    About S M Exports in KolkataA leading export firm established in 1989, specializing in manufacturing and exporting high-quality leather gloves and woven clothing.Job Role: Gloves Specialist AssistantThis on-site full-time position is based at our Kolkata office and presents a unique opportunity to join our team as an administrative support professional.Key...

  • Clinical Application Specialist

    2 months ago

    kolkata, India Noccarc Full time

    About Noccarc: Noccarc specializes in designing and manufacturing of Smart Medical Devices and an integrated Digital Platform for ICUs, revolutionizing ICU operations and management. Our devices adhere to international standards such as US-FDA and CE guidelines, competing strongly with top international products. With over 9 patents, our dynamic in-house...

  • Customer Support Specialist

    3 weeks ago

    Kolkata, India Lawcloud Full time

    Company DescriptionLawCloud is the all-in-one workspace for legal professionals, dedicated to helping lawyers grow by working more efficiently and flexibly. The company is ambitious, innovative, and proactive in addressing the challenges of the legal sector. LawCloud provides tailored solutions to meet the daily and evolving needs of legal professionals,...

  • Application Specialist Vadodara

    6 months ago

    Kolkata, India Danaher Full time

    Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...

  • Cybersecurity Support Specialist

    1 month ago

    Kolkata, West Bengal, India Strategic Business Alliance Ltd Full time

    Job DescriptionStrategic Business Alliance Ltd is at the forefront of fostering strategic partnerships and outsourcing solutions that drive business growth and innovation. Our Kolkata office is committed to maintaining a cutting-edge, secure IT environment that supports our collaborative and dynamic work culture. We're seeking a talented Cybersecurity...

  • Leather Production Supervisor

    2 weeks ago

    Kolkata, West Bengal, India S M Exports - Gloves Specialist Full time

    At S M Exports - Gloves Specialist, we are seeking a skilled Production Coordinator to oversee our production process in Kolkata. As a key member of our team, you will play a crucial role in ensuring the smooth operation of our leather glove manufacturing facility.We offer a competitive salary package for this position, estimated at around ₹250,000 per...

  • Senior Technical Support Specialist

    4 weeks ago

    Kolkata, West Bengal, India NTT DATA Full time

    About the RoleWe are seeking an experienced and skilled Senior Technical Support Specialist to join our team at NTT DATA. As a key member of our technical support team, you will be responsible for providing high-quality technical support to our customers, ensuring their needs are met and exceeded.