Senior Operations Manager
3 weeks ago
As discussed please find JD :
Senior Operations Manager - Gurugram
- Process - Voice
- Experience - All or Recent 70% in International Processes, Should be working as a SOM for at least 1 year.
- Should be managing a minimum span size of 200+ people
- Minimum of 10+ years of experience in BPO.
- Designation of Senior Operations Manager or Service delivery head on paper.
- We need people working for a third party who directly interact with the customers via voice medium.
- Candidate should have a clear understanding of Customer Support KPIs, strong governance of the operations structure & an understanding of P & L.
- Rest everything will be the same as other Senior Operations Manager roles.
- Operational knowledge in areas such as people management, delivery, SLA, quality, revenue, billing, attrition, shrinkage, and experience in different LOBs.
- Comfortable with 24x7 shifts.
- Excellent communication skills.
- Immediate joiner (priority).
- Pan-Indian relocation applicable.
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Senior Operations Manager
3 weeks ago
Gurugram, India The Hird Full timeAs discussed please find JD :Senior Operations Manager - Gurugram Process - Voice Experience - All or Recent 70% in International Processes, Should be working as a SOM for at least 1 year. Should be managing a minimum span size of 200+ peopleMinimum of 10+ years of experience in BPO.Designation of Senior Operations Manager or Service delivery head on...
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