Senior Operations Manager

3 weeks ago


Gurugram, India The Hird Full time

As discussed please find JD :


Senior Operations Manager - Gurugram

  • Process - Voice
  • Experience - All or Recent 70% in International Processes, Should be working as a SOM for at least 1 year.
  • Should be managing a minimum span size of 200+ people
  1. Minimum of 10+ years of experience in BPO.
  2. Designation of Senior Operations Manager or Service delivery head on paper.
  3. We need people working for a third party who directly interact with the customers via voice medium.
  4. Candidate should have a clear understanding of Customer Support KPIs, strong governance of the operations structure & an understanding of P & L.
  5. Rest everything will be the same as other Senior Operations Manager roles.
  6. Operational knowledge in areas such as people management, delivery, SLA, quality, revenue, billing, attrition, shrinkage, and experience in different LOBs.
  7. Comfortable with 24x7 shifts.
  8. Excellent communication skills.
  9. Immediate joiner (priority).
  10. Pan-Indian relocation applicable.



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