Senior Network Engineer

3 weeks ago

Gurugram, India Valvoline Global Operations Full time

Why Valvoline Global Operations (VGO)?


Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil.

As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to invest strategically and expand globally, driving unparalleled product innovation and sustainable business solutions.


Our corporate values of care, integrity, passion, and excellence shape everything we do. Living out our values is what makes our company, our employees, our partners, our customers, and the communities we serve great.


Careers for the Driven


The Senior IT Network Engineer is responsible for providing day-to-day engineering, implementation and escalated technical support for a large range of network services. Recognized Sr engineering subject matter expert (SME) in multiple areas, this role is responsible for managing large projects or processes along with coaching, reviewing and delegating work to lower-level professionals. Responds to and diagnoses the most difficult problems of high complexity through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.


Primary Duties and Responsibilities


Leads the global architecting, engineering, implementation, configuration, CSI of network services, equipment and devices to include:

  • AWS and Azure cloud networking services
  • Infrastructure as code (IAC) – Terraform and Ansible
  • On-prem and Cloud Firewall Management
  • B2B and Client VPN
  • SD-WAN
  • Enterprise Routing
  • Enterprise Switching
  • WIFI – WAPs and Controllers
  • VoIP
  • OT network devices
  • Network Security Concepts – Segmentation – ZTNA - SASE


  • Manages large complex infrastructure projects / processes, (e.g. cloud edge services, cloud third party design and implementation, SDWAN migrations, network segmentation, campus) represent Infrastructure Services and champion new capabilities/service introduction; coaches and reviews the work of lower-level IT professionals.


  • Supports and collaborates with IT colleagues across the Globe to share best practices and information, ensure globally consistent processes are implemented and, where appropriate, deviations to meet regional requirements are properly understood and documented.


  • Resolves day-to-day Network problems/issues by being a Level 3 subject matter expert, driving aging tickets and customer service issues to completion. Provides feedback to management and Managed Service Provider as it relates to the services provided from the service desk vendor.


  • Manages one or more network disciplines (e.g.cellular mobility) as related to contractual and End User issues. Ensure the proper cost center billing. Identifies ways to reduce costs and/or improve efficiency by introducing new options as it relates to connectivity and/or mobility


  • Leads site surveys, evaluating technical aspects of all phases of project work and make recommendations on technology deficiencies and improvements to save money and improve supply chain operations


Primary Interactions - Internal and External


  • This role interacts with internal IT, internal customers, third party MSP, and external vendors.
  • Primarily, this role will interact with Engineering and Cyber Security internally as needed to maintain and work together to meet the needs and requirement of Valvoline.


  • As a top tier support resource, this role will often engage with VIPs and other internal customers. Being able to think quickly and having excellent people and communications skills are needed.


  • Vendors are often engaged when a solution cannot be found internally or with the third-party MSP. This role will, or assist in, initiating contact with third party vendors and working issues to resolution



Education


Bachelors degree in Information Technology, CIS or related field or equivalent experience


Work Experience


  • Minimum ten years of network experience
  • Experience within a large global organization preferred


Knowledge, Skills, and Competencies


  • Experience leading complex infrastructure and/or network projects with prior successful record on technical upgrades
  • Advanced experience with global data and voice networks including, but not limited to VoIP, SDWAN, LAN, WAN, Wireless, proxy and firewalls.
  • Strong technical background in communications, collaboration tools in relation to telecom and audio conferencing
  • Experience working/managing 3rd party vendors with regards to project/day to day operations
  • Able to teach and coach lower level resources to complete tasks as related to the work requirements
  • Excellent verbal and written communication skills; ability to communicate technical information to non-technical people.
  • Strong customer service skills
  • Advanced experience with network configuration for server and client operating systems.
  • Proficient with Microsoft Office 365 tools.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively and collaborate with IT leadership, team members, third party vendor providers and network carriers
  • Willingness to handle complex challenges.
  • This role requires individuals to work within the demands a global 24x7, high availability, transaction-oriented network team

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